Optimalisasi Peran Pemerintah Daerah Dalam Penanggulangan Bencana Pada Industri Jasa di Kota Palu (Studi Kasus Hotel The Sya)

Abstract

Palu City is a disaster-prone area, and the events of 2018 have had a major impact on the service sector, particularly hospitality. The role of local government in disaster management still faces obstacles in terms of coordination, infrastructure, and private involvement. Therefore, the purpose of this study is to analyze the role of local government in disaster management at The Sya Hotel, based on the theory of the role of local government from Sri Heryati. This research uses a qualitative method with a case study approach at The Sya Palu Hotel to examine the optimization of the role of local government in disaster mitigation and management in the service sector. Data were obtained through interviews, observation, and documentation. Interviews were conducted with six key informants, namely, BPBD, The Sya Hotel management, and the community around the Hotel. The results show that despite the efforts of the local government in the form of training and socialization, the synergy with the hotel has not run optimally due to the lack of technical regulations and cross-sector coordination. This research suggests the need for integrated policies and increased partnerships between the government and the service sector to strengthen disaster resilience in the future. This research is expected to be used as a reference by related parties who carry out disaster management in the service industry.