A Comparative Analysis of Digital Transformation in Public Pension Services in Indonesia and South Korea

Authors

  • Rifatun Nisa Nurlaeli Politeknik STIA LAN Bandung image/svg+xml
  • Septiana Dwiputrianti STIA LAN Bandung Polytechnic
  • Gi Heon Kwon SungKyunKwan University (SKKU)
  • Laksmi Fitriani STIA LAN Bandung Polytechnic
  • Nur Imam Taufik STIA LAN Bandung Polytechnic
  • Caesar Octoviandy Purba STIA LAN Bandung Polytechnic

DOI:

https://doi.org/10.22487/zc4dwh95

Keywords:

digital transformation, public pension services, institutional capacity, e-government, human resources, comparative study

Abstract

Digital transformation has become a strategic agenda for improving the quality of public services, including public pension services that face increasing beneficiary numbers and administrative complexity. This study aims to analyze the digital transformation of public pension services in Indonesia by examining the case of PT ASABRI (Persero) and comparing it with the National Pension Service (NPS) of South Korea, a country with high e-government maturity. This research adopts an exploratory qualitative approach using a comparative case study design. Data were collected through a literature review of academic studies and institutional reports, as well as empirical observations conducted during an internship at PT ASABRI (Persero). The analysis focuses on organizational capacity, digital technology adoption, and human resource adaptation in supporting digital transformation. The findings indicate that PT ASABRI (Persero) is currently in the development and consolidation stage of digitalization but still faces challenges related to system integration, technology stability, and network infrastructure. In contrast, South Koreas NPS has achieved advanced digital maturity through the integration of technologies such as artificial intelligence, big data, and blockchain. The study concludes that successful digital transformation in public pension services depends not only on technology adoption but also on institutional capacity, adaptive governance, and long-term human resource readiness.

 

 

Author Biographies

  • Rifatun Nisa Nurlaeli, Politeknik STIA LAN Bandung

    Rifatun Nisa Nurlaeli is a graduate of the Applied Bachelor’s Program in Public Sector Business Administration at Politeknik STIA LAN Bandung, Indonesia. Her academic background is in public sector business administration, with a particular interest in public administration, public service management, and digital transformation. She gained practical experience through an internship at PT ASABRI (Persero) Bandung Branch, where she was involved in administrative processes, data and document management, and participant services.

  • Septiana Dwiputrianti, STIA LAN Bandung Polytechnic

    Septiana Dwiputrianti is a Professor in public administration and public policy at the School of Public Administration, National Institute of Public Administration (Politeknik STIA LAN Bandung), Indonesia. She holds a Ph.D. in Public Policy and Governance from the Australian National University. Her academic and professional expertise includes governance reform, merit system implementation, and civil service management.

  • Gi Heon Kwon, SungKyunKwan University (SKKU)

    Gi Heon Kwon is a Professor at the Graduate School of Governance, SungKyunKwan University (SKKU), South Korea. His expertise includes public policy theory, national innovation, policy analysis, and e-government and e-policy. He holds a Bachelor’s degree in Public Administration from Hankuk University of Foreign Studies, a Master’s degree in Public Administration from Seoul National University, and a Master’s degree and Ph.D. from Harvard University. His research focuses on policy development and innovation- and technology-based governance.

  • Laksmi Fitriani, STIA LAN Bandung Polytechnic

    Laksmi Fitriani is a senior lecturer at Politeknik STIA LAN Bandung. She completed her Master’s degree in Management at the Faculty of Economics, Universitas Padjadjaran, and earned her Bachelor’s degree from the Faculty of Administrative Sciences, Universitas Brawijaya, Malang. She has served as a civil servant for more than 30 years and currently teaches in the Business Administration in the Public Sector study program. She has received several awards as an outstanding lecturer in recognition of her integrity, commitment, and excellent service throughout her academic career.

  • Nur Imam Taufik, STIA LAN Bandung Polytechnic

    Nur Imam Taufik is a lecturer at Politeknik STIA LAN Bandung, Indonesia. He is currently pursuing a doctoral degree in Business Administration at the Faculty of Social and Political Sciences, Universitas Padjadjaran. He has published research on topics related to public administration, financial management, risk management, and village governance.

  • Caesar Octoviandy Purba, STIA LAN Bandung Polytechnic

    Caesar Octoviandy Purba is a Lecturer in Public Sector Business Administration at Politeknik STIA LAN Bandung, part of Universitas Republik Indonesia (URI), with more than eight years of experience. My main expertise is Risk Management in government and public sector organizations, including risk assessment, risk registers, risk mitigation, internal control, corporate governance, and compliance. He holds the Qualified Risk Management Analyst (QRMA) and Certified Internal Auditor Professional (CIAP) certifications.

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Published

2026-08-31

Issue

Vol. 8 No. 2 (2026): Vol.8 No.2 (2026)

Section

Articles

How to Cite

A Comparative Analysis of Digital Transformation in Public Pension Services in Indonesia and South Korea. (2026). Journal of Public Administration and Government, 8(2), 353-365. https://doi.org/10.22487/zc4dwh95