Penerapan prinsip Citizen’s Charter untuk meningkatkan kualitas layanan publik. Journal of Public Administration and Government, [S. l.], v. 2, n. 2, p. 85–92, 2020. DOI: 10.22487/jpag.v2i2.52. Disponível em: https://jurnal.fisip.untad.ac.id/index.php/JPAG/article/view/52. Acesso em: 4 okt. 2025.