JPS: Journal of Publicness Studies

Pelayanan Kesehatan di Rumah Sakit Umum Daerah Pendau Tambu Kecamatan Balaesang Kabupaten Donggala

Annisa Wahyuningsih, Abdul Hamid, Muhammad Afandi — Mon, 05 May 2025 00:00:00 +0700

This study aims to describe and analyze the management of food security in Parigi Moutong Regency, with a focus on efforts to stabilize rice availability and identify the challenges encountered in the process. The research is grounded in the management functions theory by George R. Terry which encompasses planning, organizing, actuating, and controlling and refers to Law No. 18 of 2012 as the legal foundation for food security in Indonesia. Food security, as defined by this law, is a condition in which food needs are fulfilled for the nation down to individuals, reflected in the availability of sufficient, safe, diverse, nutritious, equitable, and affordable food. A qualitative descriptive approach was used in this study. Data were collected through in-depth interviews with key informants from the Food Security Office, farmers, and the community, as well as field observations and documentation related to rice availability and distribution. The data were then analyzed qualitatively to provide a comprehensive and in-depth overview of food security management in Parigi Moutong Regency. The results indicate that food security management in Parigi Moutong Regency has been implemented through various programs, such as increasing production via agricultural intensification, improving irrigation infrastructure, providing superior seeds, and strengthening distribution systems. However, rice availability still fluctuates from year to year. The challenges faced include internal factors such as extreme climate change, pest and disease outbreaks, and limitations in human resources and budget. External factors include suboptimal distribution systems, changes in consumption patterns, and fluctuating market prices. The study highlights the importance of improved coordination among stakeholders, capacity building for farmers, and the development of effective information and monitoring systems as strategic efforts to enhance food security in the region.

Tipologi, Tahapan Inovasi Dalam Pelayanan Publik: Pendekatan Fokus Dan Lokus Dalam Analisis Faktor Kunci Keberhasilan

Sri Yulianty Mozin, Riskawati Ma’ruf, Fitra Kadir — Mon, 05 May 2025 00:00:00 +0700

Innovation in public services is an urgent necessity for modern bureaucracy to respond to societal dynamics, technological shifts, and demands for transparency. This article examines the typology and stages of public service innovation through the lenses of "focus" (innovation types: technological, process, policy) and "locus" (levels of government: national, local, and implementation units) to analyze the key success factors. The method used is a systematic literature review of 42 scholarly articles and policy documents from the past decade. The findings indicate that innovation success is strongly influenced by leadership commitment, organizational capacity, public participation, and regulatory support. These results reinforce the innovation spiral theory and governance adaptability within the framework of bureaucratic reform. This study serves as a reference for designing contextually sustainable innovative policies in the Indonesian public sector.

Strategi Humas Palang Merah Indonesia Dalam Meningkatkan Kesadaran Masyarakat Untuk Donor Darah Sukarela Di Kabupaten Banggai

Devi Novita Indah Sari, Suasa, Gita Farista — Mon, 05 May 2025 00:00:00 +0700

This study aims to explore the "Public Relations Strategy of PMI Banggai Regency in Increasing Public Awareness for Voluntary Blood Donation". The research is descriptive in nature, with a qualitative approach. Data collection techniques include observation, interviews, and documentation to gather primary and secondary data, which are analyzed using SWOT analysis. This study uses Kotten's theory as cited in Salusu (2006; 104-105), Corporate Strategy, Program Strategy, Resource Support Strategy, and Institutional Strategy). The study involves 10 informants. The results of the study indicate that the public relations strategy implemented by PMI Banggai Regency has successfully increased public awareness, especially through collaboration with various stakeholders and social media. However, challenges remain, particularly among the younger generation. To further enhance awareness, corporate development strategy should be the main focus. Strengthening collaborations with government agencies, the private sector, educational institutions, and expanding networks to the village level can help reach a broader population. Additionally, innovation in educational approaches is necessary to attract attention and deepen the community's understanding of the importance of voluntary blood donation.

PENGELOLAAN DANA PENGEMBANGAN DAN PEMBERDAYAAN MASYARAKAT PT. VALE DALAM PEMBANGUNAN DI DESA GERESA KABUPATEN MOROWALI

Indra Gumilang, Subhan Haris, Richard f Labiro — Mon, 05 May 2025 00:00:00 +0700

Management of PT Vale Indonesia Tbk's Community Development and Empowerment (PPM) funds in

Development in Geresa Village, East Bungku District, Morowali Regency. This research was carried out using

qualitative descriptive with a descriptive research type. The types of data are primary data and secondary data,

this study uses the theory put forward by George R. Terry and Leslie W. Rue (2019) 5 management indicators,

namely planning, organizing, staffing, motivation, and supervision. The results of the study show that the

management of PPM funds is still not optimal in planning, village deliberations have been carried out, but

transparency and community involvement are still lacking in management. The main obstacles in

implementation are the lack of active community participation and the lack of realization of the input proposed

by the community. From the organizational aspect, the Activity Management Team (TPK) faces coordination

constraints, time efficiency, as well as external factors such as weather and limited technology capabilities. The

selection of the Activity Management Team (TPK) is carried out through village deliberations and determined

by the Decree of the Village Head, but the challenge of transparency in fund management still exists. In terms of

motivation, payment systems and incentives have been implemented, in supervision, monitoring is carried out by

the village government and PT Vale, but community involvement in the audit is still low. Overall, the main

challenges in managing PPM funds are transparency, community engagement, and program effectiveness.

Improvements in planning, coordination, and supervision are needed so that PPM funds provide maximum

benefits to the village community.

Evaluasi Kebijakan Tanggung Jawab Sosial Lingkungan Perusahaan Di Pt. Sirtu Karya Utama Kelurahan Buluri Kecamatan Ulujadi Kota Palu

Agung Syaputra, Intam Kurnia, Yulizar Pramudika Tawil — Mon, 05 May 2025 00:00:00 +0700

The researcher chose to study the Corporate Social Responsibility (CSR) policy of PT. Sirtu Karya Utama due to the inconsistency between the implemented programs and the applicable regulations. This research aims to evaluate the Company's Environmental Social Responsibility Policy at PT. Sirtu Karya Utama in Buluri Village, Ulujadi District, Palu City. The research method used in this study is a qualitative method with a descriptive approach. The informants in this study numbered 6 people. Data collection techniques used interviews, observations, and documentation. Data analysis involved data collection, data reduction, data presentation, and conclusion drawing. The theory used from William N. Dunn (2003: 429-438) consists of 6 indicators: Effectiveness, Efficiency, Adequacy, Equity, Responsiveness, and Appropriateness. Based on the research results, it shows that the Company's Environmental Social Responsibility Policy at PT. Sirtu Karya Utama in Buluri Village, Ulujadi District, Palu City, has not been implemented well. This can be seen in terms of Effectiveness, namely the company's non-compliance with government-established regulations, in the Efficiency indicator, its implementation in the field, which results in the less effective and efficient achievement of the objectives of the regional regulation, which is for the welfare of the community and sustainable development, in the Adequacy indicator, due to the lack of evaluation and revision of the policy, which will hinder the occurrence of continuous improvement in the company's practices in the field, in the Equity indicator, caused by the government's indifference in encouraging company participation and protecting the interests of the community around the mine, in the Responsiveness indicator, PT. Sirtu Karya Utama, together with the city government, is considered less responsive to community complaints regarding the negative impacts of mining activities, and in the Appropriateness indicator, there is an inconsistency between the established policy and practices in the field.

Efektivitas Program Posyandu Balita Di Desa Salumpaku Kecamatan Banawa Selatan Kabupaten Donggala

Nurhidayah, Muzakir Tawil, M. Kafrawi Al-kafiah Samsu, Risma Ariyani — Fri, 23 May 2025 16:13:48 +0700

This research aims to determine the effectiveness of the integrated toddler service post program in Salumpaku Village, South Banawa District, Donggala Regency. The theory used in this research is the theory from Richard M Steers in Duncan (1985:53)) which consists of 3 indicators. The data collection technique used is in-depth observation of informant interviews and documentation to collect the required data in the form of primary data and secondary data. Based on the research results obtained, it can be concluded that the effectiveness of the integrated postal service program for children under five in Salumpaku Village is not yet fully effective, in which the indicators of goal achievement, integrity and adaptation have not been effective because the goal has not been achieved. It cannot be said that the goal has been achieved in Salumpaku Village due to not being educated. well because the community of mothers of toddlers tends to still be ignorant and still affected by an unfavorable environment, the distance is also a barrier, and. Then, integrity can be said to be ineffective because the aim of the cadres is not being able to provide an understanding of the program, especially for toddlers aged 0-5 years, which is the golden age for children's growth which must be monitored optimally, as well as a lack of education regarding the importance of Posyandu for toddlers. Next, the adaptation indicator is not yet effective. This indicator is not yet fully effective due to the lack of quality cadres and lack of infrastructure for implementing posyandu.

Efektivitas Layanan Pelindungan Pekerja Migran Di Dinas Ketenagakerjaan Dan Transmigrasi Kabupaten Sigi

Ananda Elzya M., Daswati, Agusta Sri Astuti — Mon, 05 May 2025 00:00:00 +0700

This study aims to evaluate the extent to which the services provided by the Manpower and Transmigration Office of Sigi Regency can meet the needs and rights of migrant workers, in accordance with the mandate of Law Number 18 of 2017 concerning the Protection of Indonesian Migrant Workers and also Regional Regulation Number 1 of 2022 concerning the Protection of Migrant Workers in Sigi Regency. This study uses the theory of Richard M Steers with 3 indicators, namely achievement of goals, integration, and adaptation. The method used in this study is a qualitative approach with a descriptive type, which collects data through interviews with related parties, including employees of the Manpower Office and registered and unregistered migrant workers. The results of the study indicate that despite efforts by the Manpower and Transmigration Office to provide comprehensive services, there are still a number of obstacles that affect the effectiveness of services, such as lack of human resources and inadequate budget. This study recommends improving coordination between various parties related to other government institutions and non-government institutions and strengthening information systems to improve accessibility of services for migrant workers. Thus, it is hoped that protection for migrant workers can be more optimal and in accordance with their needs, so as to reduce the risks faced during the migration process.

Efektifitas Penerapan Sistem Electronic Traffic Law Enforcement Di Kota Palu

Mohammad Sahbani Syamsu, Rizali Djaelangkara, Andi Maman Firmansyah — Mon, 05 May 2025 00:00:00 +0700

This study aims to find out how effective the implementation of the Electronic Traffic Law Enforcement System in Palu City. The basis for this application uses a qualitative research basis with a descriptive approach, while data collection techniques are carried out by observation, interviews, and documentation. The determination of informants in this study uses purposive by assigning 4 (people) informants. The data analysis in this study is data collection, data condensation, data display, and conclusion drawn. As for the theory used in this study, namely the theory by Duncan, there are 3 aspects that need to be considered, namely 1) Goal achievement, 2) Integration, 3) Adaptation. Based on the results of the research obtained, it can be concluded that the factor that causes the implementation of electronic tickets in the city of Palu is still a lack of public awareness of the existence of electronic tickets because there are still many traffic violations in locations where ETLE cameras are installed, in addition to that there is still a lack of budget in its implementation so that there are still many locations prone to traffic violations that have not been installed ETLE cameras so that there are still There are many traffic violations in Palu City.

Analisis Statistik Dalam Manajemen Rekrutmen Dan Seleksi Pegawai: Tinjauan Literatur

Mon, 05 May 2025 00:00:00 +0700

A successful organization is one with professional and competent employees. therefore, employee recruitment and selection management becomes an important point to pay attention to and analyze more deeply. however, it cannot be denied that there are still some organizations that have difficulties in statistical analysis of recruitment and selection management, for example in terms of choosing and determining the appropriate method to apply. With this background, the researcher in this article examines statistical analysis in employee recruitment and selection management through literature review. in this research, the literature study method or literature review is the choice of researchers. the results found show that employee recruitment and selection have a positive and significant influence on employee performance in organizations in both the public and private sectors.

Dampak Digitalisasi Terhadap Pengelolaan Statistik Administrasi: Tinjauan Literatur

Mon, 05 May 2025 00:00:00 +0700

Digitalization has changed different perspectives of regulatory insights administration, both in terms of effectiveness, exactness, and information openness. This inquire about points to analyze the affect of digitalization on the administration of regulatory measurements by highlighting changes within the handle of information collection, preparing, and utilization. The strategy utilized in this inquire about is writing ponder and auxiliary information investigation from different significant sources. The comes about appear that digitization increments productivity in information handling, minimizes input blunders, and quickens the dispersion of data to partners. In expansion, digitization empowers information integration over segments, in this way supporting more exact and evidence-based decision-making. Be that as it may, challenges such as information security and incongruities in get to to technology remain deterrents to the complete execution of digitization. The suggestion of these discoveries is the got to fortify computerized framework, increment human asset capacity, and arrangements that bolster advanced change within the administration of authoritative measurements.

Big Data Dan Statistik: Transformasi Administrasi Publik Di Era Digital

Mon, 05 May 2025 00:00:00 +0700

The digital world has changed the way public administration is conducted. Big data and statistics greatly assist data-driven decision-making. Continuous data from various sources, such as public surveys, government transactions, social media, and sensors, enable the government to improve efficiency and enhance public services. The collection, storage, and analysis of large-scale data can be done quickly thanks to Big Data. Hidden patterns can be identified to support the formulation of more targeted policies using statistical methods. Descriptive analysis helps understand the socio-economic conditions in various regions, while predictive analysis helps forecast future public service needs. In addition, open data visualization through interactive dashboards allows the public to see government performance in real-time, increasing accountability and boosting public trust. But issues such as data privacy, information security, and a lack of human resources remain problematic. This article discusses how statistics and Big Data enhance the efficiency, transparency, and accountability of public administration. It also provides policy recommendations on the best ways to leverage this technology.

Peran Statistik Administrasi Dalam Evaluasi Kebijakan Publik: Studi Literatur

Mon, 05 May 2025 00:00:00 +0700

Administrative statistics play an important role in evaluating public policies, especially in measuring the effectiveness and efficiency of policy implementation. With accurate data and proper analysis, policymakers can make evidence-based decisions to improve public welfare. This study aims to examine the role of administrative statistics in the policy evaluation process. The method used in this study is a literature study with a descriptive-analytical approach. The results of the study indicate that administrative statistics contribute to the collection of relevant data, policy monitoring, and policy improvement based on empirical findings.

Pemanfaatan Teknologi Cerdas Untuk Pelayanan Publik: Study Tentang e-Government Dan Smart City Berbasis ICT Big Data Dan AI

Sri Yulianty Mozin, Susanti Abdullah, Nadia Sawali — Mon, 05 May 2025 00:00:00 +0700

This study explores efforts to enhance public service efficiency through the implementation of digital technology in local government systems. The focus is on the application of e-Government as a strategy for modernizing public service delivery, particularly within the context of local governance in Indonesia. Using a qualitative approach and literature review method, this article analyzes the effectiveness of e-Government in improving transparency, accountability, and citizen participation. The findings indicate that the utilization of information and communication technology (ICT) in public services can accelerate administrative processes, reduce bureaucratic inefficiencies, and strengthen public trust in government institutions. However, challenges such as infrastructure readiness, human resource capacity, and unequal access to technology remain significant barriers that must be addressed to optimize e-Government implementation.

Efektivitas Pelayanan Kesehatan Di Pusat Kesehatan Masyarakat Kasimbar Kecamatan Kasimbar Kabupaten Parigi Moutong

Jefi Puspita Sari, Nasrullah, Rachmad — Mon, 05 May 2025 00:00:00 +0700

The author chose to research the effectiveness of health services at the Kasimbar Community Health Center, Kasimbar District, Parigi Moutong Regency. This research aims to determine the extent of the effectiveness of health services at the Kasimbar Community Health Center. The method used is qualitative research with a descriptive approach, where the selection of informants is carried out purposively. The data used consists of primary and secondary data, with data collection techniques through observation, interviews and documentation. There were six informants involved in this research. The theory used in this research is the theory put forward by Richard M. Steers (2020) which includes four aspects: quality, productivity, work morale, and adaptability. The research results show that the effectiveness of health services at the Kasimbar Community Health Center is good, although it still needs further improvement. The quality aspect is quite good, but facilities and infrastructure need to be improved. The productivity aspect is also good, which can be seen from the discipline of the officers who are always ready to serve. The morale of the officers is also good, even though incentives are given based on group, this does not reduce their enthusiasm. Meanwhile, in the aspect of adaptability, officers have demonstrated good skills in providing services to patients.

Demokrasi Partisipatif Dalam Pembuatan Kebijakan Publik: Tantangan Dan Peluang Di Indonesia

Mon, 05 May 2025 00:00:00 +0700

An increasing number of Indonesian public officials see participatory democracy as a way to make government decision-making more transparent, accountable, and plausible. But, many challenges remain in the way of fully implementing participatory democracy, including insufficient community capacity, knowledge disparity, and an overly bureaucratic system. In order to improve public participation in policymaking, this essay analyzes the main challenges of participatory democracy and proposes solutions. Using qualitative methodologies grounded in literature reviews and policy analyses, this study establishes that digital technology development, government decentralization, and public knowledge of participatory rights present strategic opportunities to promote participatory democracy in Indonesia. In order to address these challenges, this research proposes enhancing community capacity, enhancing the utilization of technology for public involvement, and introducing more inclusive policy reforms.

Penerapan Etika Pelayanan Publik Dalam Meningkatkan Kualitas Pelayanan Di Birokrasi Pemerintah Daerah

Sri Yulianty Mozin — Mon, 26 May 2025 14:07:27 +0700

Public service ethics is a fundamental aspect in shaping the quality image of local government bureaucracy. This study aims to examine how the application of public service ethics affects service quality within local government institutions. The method used in this study is a qualitative approach with case studies in several regional government agencies in Indonesia. The results show that ethical principles such as honesty, responsibility, transparency, and concern for the public positively correlate with increased public satisfaction and service efficiency. The study also reveals that weaknesses in ethics implementation stem from lack of supervision, limited understanding of ethical values among officials, and inadequate professional ethics training. This research recommends the systemic internalization of ethical values and strengthening of an integrity-based organizational culture as strategies to improve the quality of public service.

Implementasi Kebijakan Pencegahan Dan Penanggulangan Hiv/Aids Di Kelurahan Talise Kecamatan Mantikulore Kota Palu

Dzul Jalali Ikram, Intam Kurnia, Syarif Permana Salingkat — Mon, 05 May 2025 00:00:00 +0700

His study aims to examine the implementation of HIV/AIDS prevention and control policies in Talise Village, Mantikulore District, Palu City. The study uses George C. Edwards III's policy implementation model, which includes aspects of communication, resources, implementer disposition, and bureaucratic structure. This research employs a qualitative method with a descriptive approach. Data was collected through in-depth interviews with relevant stakeholders, such as the Palu City Health Office, Talise Health Center, the Palu City AIDS Prevention and Control Commission (KPA), and several affected community members. Additionally, field observations and document studies were conducted to strengthen the research findings. The results of the study indicate that the HIV/AIDS prevention and control policies in Talise Village have been implemented Fairly well, especially in terms of coordination between government agencies and healthcare service providers. However, there are still some challenges, such as limited resources, a lack of trained medical staff specifically for HIV/AIDS handling, and the persistent stigma towards people living with HIV/AIDS (PLWHA). Communication between agencies is quite effective, but the dissemination of information to the public needs to be improved so that awareness of HIV/AIDS is broader, and stigma can be reduced.

Politik Dinasti Jokowi Dan Grand Corruption

Mon, 05 May 2025 00:00:00 +0700

The phenomenon of political dynasty during President Joko Widodo's administration raises serious concerns about bureaucratic pathology and grand corruption. This study examines the political involvement of Jokowi’s family members-Gibran Rakabuming, Kaesang Pangarep, and Bobby Nasution—as indicators of power being utilized for familial benefit. A key issue analyzed is the Constitutional Court's controversial decision that enabled Gibran’s vice-presidential candidacy. Employing a postcolonial theoretical framework, the study explores how traditional values—such as the Javanese king myth—continue to shape public perception and power dynamics. The findings reveal that dynastic politics not only violate democratic ethics but also perpetuate structural corruption, undermine meritocracy, and pose a significant threat to the rule of law and democratic sustainability.

Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai Di Kantor Komisi Pemilihan Umum Daerah Provinsi Sulawesi Tengah

Magfirah Septiani Tenggelina, Muhammad Irfan Mufti, Erdiansyah — Mon, 05 May 2025 00:00:00 +0700

This study aims to determine the influence of work discipline on employee performance at the General Election Commission of Central Sulawesi Province simultaneously and to measure the extent of this influence. Employee absenteeism rates in 2023 indicated variations in the number of employees who were absent, on leave, or sick. This research employs a quantitative approach, utilizing a survey method. The data used in this study consists of both primary and secondary data. The sampling technique applied is a census or saturated sampling, resulting in a total of 66 respondents. For data analysis, this study employs IBM SPSS Statistics 29. The results of this study indicate that work discipline has a positive and significant effect on employee performance at the General Election Commission of Central Sulawesi Province. The work discipline variables—adherence to time regulations, adherence to workplace behavior rules, adherence to task execution rules, and compliance with organizational regulations—simultaneously influence employee performance. This is evidenced by an F-statistic value of 248.538 with a significance level of 0.001. The coefficient of determination (R²) is 0.795, meaning that 79.5% of employee performance is influenced by work discipline, while the remaining 20.5% is affected by other factors not examined in this study.

Implementasi Kebijkan Pencegahan Pernikahan Di Bawah Umur Di Desa Soni Kecamatan Dampal Selatan Kabupaten Toli-Toli

Husni Husain, Nawawi Natsir, Askar Mayusa — Mon, 05 May 2025 00:00:00 +0700

Data on underage marriages in Soni Village has increased over the past 3 years. In 2020, the number of underage marriages reached 3.4% and in 2021 it reached 4%, and in 2022 it increased significantly, reaching 20.6%, with an average age of 18 years and under. This study aims to determine the implementation of the policy to prevent underage marriages in Soni Village, Tolitoli Regency. According to Van Meter and Van Horn, the implementation of the policy consists of 6 aspects, namely policy standards and objectives, resources, communication between implementing organizations, characteristics of implementing agents, attitudes of implementers, social, economic and political environments. The research method used is descriptive qualitative, with 5 informants. The results of this study indicate that the implementation of the policy to prevent underage marriages in Soni Village, Tolitoli Regency has not been running optimally. Aspects of standards and policy objectives, there needs to be an affirmation at the level of implementing related policies that must be used as a reference, and from the resources it is not yet sufficient to be seen from the budgeting aspect that is not available, and communication between organizations and effectiveness is not yet optimal due to the absence of formal socialization and through media demonstration tools, and from the social, economic and political environment it has not run well because From the social environment it has not run well because there are still many social problems such as pregnancy outside of marriage, arranged marriages, and stories of community understanding in underage marriage to marrying off their children according to them it is the best solution to continuing education. And the lack of political encouragement for the budget planning process in the policy.

Evaluasi Program Merdeka Belajar Kampus Merdeka di Universitas Tadulako

Intan Kusuma Anggraeni, Intam Kurnia, Fiki Ferianto — Mon, 05 May 2025 00:00:00 +0700

Merdeka Belajar Kampus Merdeka is a program of the Minister of Education and Culture in order to prepare students to master various scientific fields as preparation for facing the world of work. This research is an evaluation research type that aims to evaluate the Merdeka Belajar Kampus Merdeka (MBKM) program within the scope of Tadulako University using the CIPP Model (Context, Input, Process and Product) developed by Stufflebeam, consisting of four components with a research design. The total informants in this study were 12 people consisting of 10 active students who had participated in the MBKM program, especially MSIB in the last two periods, the Head of the University MBKM and the PIC MSIB of the University. The results of the study showed that the evaluation of the MBKM program at Tadulako University had not been fully maximized, the distribution of basic facilities in the form of MBKM implementation guidelines that were not inclusive, knowledge and understanding related to the program were still lacking, and the curriculum in the study program was considered not yet adaptive, resulting in the target achievement of the Indikator Kinerja Utama (IKU) not being fully achieved. Although the context component has shown alignment between the program objectives and strategies formulated as a form of readiness in terms of both planning and implementation, this has not been optimal in implementing the MBKM program.

Inovasi Pelayanan Publik Dalam Penerapan e-Government di Polresta Palu: Studi Kasus Aplikasi Sinar (SIM Nasional Presisi)

Rahmadea Sagita Putri, Nasrullah, Mohammad Royfandi — Mon, 05 May 2025 00:00:00 +0700

This research aims to identify the public service innovation in the implementation of e-government at Polresta Palu through the SINAR (SIM Nasional Presisi) application, using the "Diffusion of Innovations" theory proposed by Everett Rogers (2003), which consists of five aspects: Relative Advantage, Compatibility, Complexity, Trialability, and Observability. The foundation of this research is qualitative with a descriptive research type and qualitative approach. Data collection techniques used include observation, interviews, and documentation, with six informants. The results of this study indicate that the SINAR application is a relatively good innovation in public services and egovernment implementation at Polresta Palu. However, the application is not yet fully effective because only the SIM renewal feature can be used, while other features are still not functional. The application still requires several improvements to overcome existing obstacles and enhance publicity to increase the adoption of SINAR among the community. In terms of Complexity, some data confuse the public, and there are network issues. The Observability aspect also needs improvement, as the author observes a lack of effective publicity, resulting in many people being unaware of and not using this application. Several suggestions from SINAR users also need to be considered to improve service quality.

Manajemen Electronic Government Dalam Pelayanan Administrasi Kependudukan Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kota Palu

Desi Natalia, Syahruddin Hattab, Askar Mayusa — Mon, 05 May 2025 00:00:00 +0700

This study aims to determine the management of e-government in population administration services at the Population and Civil Registration Office of Palu City using a qualitative descriptive method based on the four principles of management according to George R. Terry, with 4 (four) aspects of planning, organizing, implementing, and monitoring. Data were collected through observation, interview, and documentation. The results showed that despite progress in strategic planning in separating manual and electronic-based service systems, the implementation of e-government still faces obstacles, such as the absence of a formal organizational structure, unclear division of tasks, technical problems, lack of guidance for users, and lack of training for human resources. Supervision has been carried out through monitoring, satisfaction surveys, and online complaints, but still needs to be improved. Therefore, improvements in the aspects of organization and implementation are needed so that the benefits of e-government services can be optimally felt by the community.

Disiplin Kerja Dalam Kinerja Guru Di Smp Negeri 14 Palu

Wiwi Pratiwi, Nuraisyah, Meldi Amijaya — Mon, 05 May 2025 00:00:00 +0700

Work Discipline in Teacher Performance at SMP Negeri 14 Palu". Guided by Intam Nuraisyah, as (Supervisor I) and Meldi Amijaya as (Supervisor II). This study aims to find out how the work discipline and performance of teachers in SMP Negeri 14 Palu are. The basis of the research used in this study is a qualitative approach with a descriptive type. This research is classified as a descriptive qualitative research type because this research provides an overview of the research results by describing the actual data obtained in the field. This research will describe Work Discipline and Teacher Performance. Based on the results of the study, it was concluded that teachers' work discipline is an important factor that affects their performance in carrying out their duties as educators. Work discipline is understood as a form of responsibility, awareness, and commitment to regulations, time, and professional duties, which is reflected in punctuality of attendance, compliance with school rules, completion of teaching equipment, and involvement in school activities. High work discipline also has a positive impact on the quality of learning, relationships with students, and the trust given by school leaders. Despite obstacles such as high administrative burdens and limited support systems, teachers still strive to maintain discipline through personal awareness and strong organizational cultural support. Therefore, teachers' work discipline is not only influenced by internal factors, but also highly dependent on leadership, school management, and the efficiency of the work system that supports the creation of optimal teacher performance.