JPS: Journal of Publicness Studies
type: channel
description: JPS: Journal of Publicness Studies adalah publikasi ilmiah yang terbit setiap 4 kali dalam setahun yakni pada bulan Februari, Mei, Agustus, November. Jurnal ini menerima artikel yang relevan dengan isu-isu kepublikan seperti Kebijakan dan Manajemen Publik, Collaborative Governance, Desentralisasi dan Manajemen Bencana. JPS juga menjamin standar publikasi yang tinggi sehingga para akademisi, peneliti, praktisi di semua bidang mendapatkan ruang untuk berdiskusi teori-teori dan konseptual ilmu sosial secara terbuka. Semua naskah yang masuk akan melalui penilaian awal oleh Editor dan jika dianggap layak untuk dipertimbangkan lebih lanjut, akan melalui proses peer-review.
publisher: Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako
language: en
publication name: JPS: Journal of Publicness Studies
issn: 3047-4019
items: Management of Market Retribution for Presidential Instruction of Bangkir Village, South Dampal District, Toli-Toli Regency
items: The Influence of Transformational Leadership and Work Motivation on Employee Performance at the Community and Village Empowerment Service (DPMD) of Bone Bolango Regency
items: Public Roadside Parking Service Policy to Increase Original Revenue in Gorontalo City
items: Collaborative Governance in the Implementation of the Climate Village Program in Palupi Village, Tatanga District, Palu City
items: Quality of Health Services at Buluye Napoa'e Moutong Hospital in Salumpengut Village, Moutong District, Parigi Moutong Regency
items: Effectiveness of the Stunting Reduction Program in Kalola Village, Bambalamotu District, Pasangkayu Regency
items: Development Strategy for the Palindo Statue Tourist Attraction in Kolori Village, West Lore District, Poso Regency
items: Quality of Population Administration Services at the Tomini District Office, Parigi Moutong Regency
items: Community-Based Drinking Water Supply and Sanitation Management in South Toribulu Village, Parigi Moutong Regency
items: Quality of Rice Distribution Services for the Poor in Abbajareng Village, South Dampal District, Tolitoli Regency
items: Analysis of Digital Marketing Strategy and Competitiveness in Social Media-Based Thrift Businesses in Palu City
items: Entrepreneurial Analysis of Makeup and Skincare Businesses in Palu City
items: Empowering Local Entrepreneurs to Support Bromo Tengger Semeru Ecotourism
items: The Effectiveness of Revitalization of Public Space at Sindang Sari Market, West Toili District, Banggai Regency
items: The Impact of Pioneer Lake Tourism Development on the Surrounding Community
items: Effectiveness of the Birth Certificate Program at the Population and Civil Registration Office of Palu City
items: Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency
items: Performance of Apparatus in Processing Land Certificates at the Pusungi Village Office, Ampana Tete District, Tojo Una-Una Regency
items: Effectiveness of the Non-Cash Food Assistance Program in Pantoloan Boya Village, Tawaeli District, Palu City
items: Implementation of Flood Disaster Management Policy in Balinggi Jati Village, Balinggi District, Parigi Moutong Regency, Central Sulawesi Province
items: Parking Fee Management at the Inpres Market in Palu City
items: The Influence of Online Attendance Effectiveness on the Work Discipline of Family Planning Counselors at the BKKBN Representative Office of Central Sulawesi Province
items: Implementation of Building Approval Policy in Parigi Moutong Regency
items: Implementation of the Child-Friendly City Policy at the Palu City Women's Empowerment and Child Protection Service
items: Effectiveness of Public Services at the Pomolulu Village Office, Balaesang Tanjung District, Donggala Regency
items: Implementation Of Child Protection Policy In Palu City
items: Accountability of Government Administration in the Online PPDB System: A Legal Analysis of Alleged Maladministration of Educational Services at the Gorontalo City Education Office
items: Implementation of Public Tax Services in Supporting Administrative Compliance of MSME Taxpayers (Case Study of MSME Pia Kren Gorontalo)
items: Management of Restrictions on the Use of Single-Use Plastic Packaging in Palu City
items: Electronic Archives Management at the Library and Archives Service of Central Sulawesi Province

Management of Market Retribution for Presidential Instruction of Bangkir Village, South Dampal District, Toli-Toli Regency
type: item
description: This study aims to examine the management of market retribution in Bangkir Village, Dampal Selatan Subdistrict, Toli-Toli Regency. The research adopts a qualitative approach with a descriptive type of study. Data were collected through observation, interviews, and documentation. Both primary and secondary data sources were utilized. Informants were selected using a purposive sampling technique, involving nine individuals considered to have adequate knowledge and understanding of the issues being investigated. The theoretical framework is based on George R. Terry’s management theory, which emphasizes four key aspects: planning, organizing, actuating, and controlling. The findings indicate that the management of market retribution in Bangkir Village has not been fully effective. Contributing factors include inconsistent trader data, underutilized market infrastructure, and a lack of socialization or outreach regarding retribution policies, all of which have led to low awareness and compliance among traders.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Ika Rezky Amalia
creator: Ani Susanti
creator: Moh.
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 139
ending page: 146
doi: 10.22487/k8stya19

The Influence of Transformational Leadership and Work Motivation on Employee Performance at the Community and Village Empowerment Service (DPMD) of Bone Bolango Regency
type: item
description: Motivation is the driving force behind a person's participation in a specific activity; it is frequently thought of as the driving factor behind a person's behavior. The following are the study's objectives: (1) To ascertain whether employee performance at the DPMD of Bone Bolango Regency is impacted by transformational leadership. (2) To find out whether work motivation affects the performance of staff services at the DPMD of Bone Bolango Regency. (3) To find out whether transformative leadership and work motivation affect employees at the DPMD of Bone Bolango Regency simultaneously. The methodology of this study is correlational and quantitative. The third has functioned satisfactorily but not optimally, according to the research findings: With a score of 76.49% for work motivation, 80.72% for staff performance, and 75.59% for transformative leadership, this is included in the quite extraordinary group. The three have functioned satisfactorily but not optimally, according to the investigation findings: With a score of 76.49% for work motivation, 80.72% for staff performance, and 75.59% for transformative leadership, this is included in the quite extraordinary group. Statistically, work motivation has an influence of 45.70%, transformative leadership has a beneficial and significant impact on performance of 25.90%, and both have an impact of 71.60%. Other factors not examined impacted the remaining 28.40%. Employee performance at the Bone Bolango Regency DPMD will improve along with improved leadership and increased work motivation.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Windi Angriyani Patingki
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 311
ending page: 326
doi: 10.22487/h66vsr69

Public Roadside Parking Service Policy to Increase Original Revenue in Gorontalo City
type: item
description: Parking is a crucial component of the transportation system as it is the starting and ending point of every vehicle journey. This means that parking facilities are crucial for the overall efficiency of the transportation system. The purpose of this study is to examine the following stages in the implementation process of the Public Service Digitalization Policy in Limba U1 Village, South Kota District, Gorontalo City: 1) Agenda Preparation, 2) Policy Formulation, 3) Policy Adoption, 4) Policy Implementation, and 5) Policy Evaluation. This study focuses on the aforementioned. The method used in this study is qualitative. The results show that the public roadside parking service policy in Gorontalo City experiences weaknesses in all stages of the process: the agenda preparation is not based on empirical data and stakeholder participation, so that problems have not been systematically mapped; the policy formulation is still conventional, has not adopted digital technology, and does not involve field implementers; the adoption stage emphasizes formal legal aspects without considering resource readiness and adequate socialization; during implementation there are levy leaks, weak supervision, and low compliance resulting in revenue not reaching the target; Meanwhile, evaluations are purely administrative, unsystematic, and lack clear feedback mechanisms. As a result, policies have not been implemented effectively, their contribution to Regional Original Income has not been optimal, and the quality of service perceived by the public remains unsatisfactory.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Sri Rahayu M. Hasan
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 299
ending page: 310
doi: 10.22487/kwd5n688

Collaborative Governance in the Implementation of the Climate Village Program in Palupi Village, Tatanga District, Palu City
type: item
description: This study aims to analyze the implementation of Collaborative governance in the Climate Village Program (ProKlim) in Palupi Village, Palu City. This program is a government initiative to enhance community resilience to climate change through adaptation and mitigation activities based on community participation. This research employs a qualitative approach with a case study design. Data were collected through observation, in-depth interviews, and documentation. The results show that the implementation of ProKlim in Palupi Village involves collaboration among local government, village authorities, program managers, and the community. Based on Ansell and Gash’s Collaborative governance framework, the initial conditions indicate relatively good relationships among stakeholders, although limitations in resources and coordination remain. In terms of institutional design, the program has followed existing regulations but lacks sufficient financial support. Facilitative leadership is reflected in the role of government as a facilitator that encourages community participation through assistance and direct involvement in activities. Meanwhile, the collaborative process demonstrates ongoing communication, trust-building, and shared understanding, although these aspects still need continuous improvement. Overall, the collaboration in implementing ProKlim in Palupi Village has been relatively effective and has contributed positively to environmental quality improvement and community participation. However, several challenges persist, including limited resources, suboptimal coordination, and uneven public understanding of the program. Therefore, strengthening coordination, improving resource capacity, and ensuring continuous government support are necessary to enhance the effectiveness and sustainability of the program.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Ristamala
creator: Mohammad Irfan Mufti
creator: Fiki Ferianto
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 133
ending page: 138
doi: 10.22487/nrphj766

Quality of Health Services at Buluye Napoa'e Moutong Hospital in Salumpengut Village, Moutong District, Parigi Moutong Regency
type: item
description: The purpose of this study was to determine the Quality of Health Services at Buluye Napoa'e Moutong Hospital, Parigi Moutong Regency. This study used a qualitative descriptive method. Informants in this study numbered 7 people, and the determination of research informants used a purposive sampling technique. The types of data used were primary and secondary data. Data collection techniques used observation, interviews, documentation, and triangulation techniques. Based on the results of the study, it was concluded that the Quality of Health Services at Buluye Napoa'e Moutong Hospital, Parigi Moutong Regency, seen from the aspect of physical evidence (tangibles), there are still several deficiencies in the waiting room facilities and lighting that need improvement. Then from the aspect of reliability, it shows that the hospital has a reliable work system in providing medical services to patients. Then, seen from the aspect of responsiveness, it is not running optimally. This is caused by hospital employees who are still unable to complete the tasks of health services needed by the community. In addition, public service from the aspect of assurance shows that medical personnel are able to build a sense of security and patient trust through clear communication, courtesy, and good professional competence. Lastly, from the aspect of attention (empathy), it has been going well, because health workers show personal attention to patients, such as greeting them, asking about their condition, and providing emotional support.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Mohamad Zikra
creator: Nuraisyah
creator: Andi Maman Firmansyah
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 125
ending page: 132
doi: 10.22487/34vfy169

Effectiveness of the Stunting Reduction Program in Kalola Village, Bambalamotu District, Pasangkayu Regency
type: item
description: Stunting remains a major public health challenge in Indonesia due to its long-term impact on children's growth, development, and future human resource quality. To address this issue, the government has implemented various stunting reduction programs through nutrition-specific and nutrition-sensitive interventions involving multiple levels of administration. This study aims to examine the effectiveness of the Stunting Reduction Program in Kalola Village, Bambalamotu District, Pasangkayu Regency. This research employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving six key informants, including representatives from the Health Office, village government, community leaders, health workers, and the Family Welfare Empowerment (PKK) organization. The data were analyzed through data reduction, data presentation, and conclusion drawing. The findings indicate that the program has not yet achieved optimal effectiveness. Based on Campbell’s effectiveness framework, only the target achievement indicator was considered effective, as assistance and interventions were delivered to the intended beneficiaries. In contrast, the indicators of program success, participant satisfaction, input-output performance, and overall goal attainment were found to be less effective. Several factors contributed to these outcomes, including limited community participation in counseling and recovery activities, inadequate awareness of nutrition and healthy lifestyles, and the persistence of traditional practices among some community members. Furthermore, the prevalence of stunting in Kalola Village fluctuated from 26.86% in 2022 to 25.08% in 2023, before increasing to 27.43% in 2024. Strengthening community engagement, health education, and cross-sector collaboration is therefore essential to improve the effectiveness and sustainability of stunting reduction efforts.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Wahyudi Anugrah Saputra
creator: Suasa
creator: Muhammad Rapi
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 111
ending page: 124
doi: 10.22487/0x9ew150

Development Strategy for the Palindo Statue Tourist Attraction in Kolori Village, West Lore District, Poso Regency
type: item
description: This study aims to determine the development that has occurred at the Palindo Statue tourist attraction and to identify strategies for the development of the Palindo Statue tourist attraction. This research uses a qualitative method with a descriptive research type. The study applies the Development theory model (Hasibuan, 2005), which includes Human Resource Development, Performance Improvement, Systematic Processes, Active Participation, and Evaluation. Data collection was carried out through observation, interviews, and documentation, including both primary and secondary data.The results of the study indicate that the development at the Palindo Statue tourist attraction has not been optimal due to the lack of human resources in management, inadequate facilities and infrastructure, limited community participation in management, unstructured management practices, insufficient tourism promotion, budget constraints that limit management activities, and local government inefficiency in implementing policies related to tourism programs. Based on these findings, local governments, communities, and managers are expected to pay greater attention to these issues and implement better development strategies for the tourist attraction in the future. An aggressive (growth-oriented) strategy is considered the most appropriate and suitable strategy for developing the Palindo Statue tourist attraction.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Ivana Toheke
creator: Mohammad Irfan Mufti
creator: Dandan Haryono
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 99
ending page: 110
doi: 10.22487/agdqye35

Quality of Population Administration Services at the Tomini District Office, Parigi Moutong Regency
type: item
description: This study aims to analyze the quality of population administration services at the Tomini District Office, Parigi Moutong Regency. The study employs the service quality theory developed by Zeithaml, Parasuraman, and Berry, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A descriptive qualitative approach was applied in this research. The study involved five informants selected through purposive sampling based on their involvement in and knowledge of the implementation of population administration services. Data were collected through observation, interviews, documentation, and triangulation to ensure data validity. The findings indicate that the quality of population administration services at the Tomini District Office has not yet reached an optimal level. The dimensions of reliability and responsiveness were assessed as relatively satisfactory, as reflected in the employees’ ability to perform their duties in accordance with established procedures and their responsiveness in serving the public. However, challenges were still identified within the assurance and empathy dimensions, including insufficient employee discipline, delays in attendance, and service attitudes that did not consistently demonstrate friendliness and attentiveness to community needs. Furthermore, the tangibles dimension revealed limitations in service-supporting facilities and infrastructure, such as inadequate waiting areas and suboptimal service facilities. The lack of public dissemination regarding administrative procedures and requirements was also found to hinder service effectiveness. Therefore, efforts to improve human resource capacity, upgrade service facilities, and strengthen information dissemination are essential to achieving more effective, transparent, and citizen-oriented population administration services that meet public expectations and enhance community satisfaction.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Nikmatusolikah
creator: Mustainah
creator: Mukarramah
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 91
ending page: 98
doi: 10.22487/q8gt3a15

Community-Based Drinking Water Supply and Sanitation Management in South Toribulu Village, Parigi Moutong Regency
type: item
description: This study analyzes the management of the Community-Based Water Supply and Sanitation Program (PAMSIMAS) in improving access to clean water in South Toribulu Village, , Parigi Moutong Regency, using Henri Fayol's theoretical framework, which encompasses five management functions: Planning, Organizing, Coordinating, Coordinating, and Controlling. Adopting a descriptive qualitative approach, data were collected through interviews, observations, and documentation over three months, with triangulation to ensure validity. The research location was South Toribulu Village. The results show that participatory Planning and organization are progressing well through deliberations involving the village government, KPSPAMS, and the community. However, there is still a need for strengthened routine guidance, effective coordination, and ongoing monitoring to optimize rural clean water access..
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Rini Nuraeni
creator: Nasir Mangngasing
creator: Fachrul Reza
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 81
ending page: 90
doi: 10.22487/2r88y202

Quality of Rice Distribution Services for the Poor in Abbajareng Village, South Dampal District, Tolitoli Regency
type: item
description: This study aims to determine the quality of services for distributing rice assistance to the poor in Abbajareng Village, South Dampal District, Toli-Toli Regency. The basis of the research used is qualitative and the type of research is descriptive. This data collection technique is used in observation, interview and documentation research. The aspects used in the study consist of 5 indicators proposed by Parasuraman, Zeithaml and Berry (Parasuraman et. al 1990:49) which are used to measure service quality, where the five indicators are Tangibles (Physical evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Confidence), Empathy (Empathy). Based on the research results obtained, it can be concluded that the Quality of Service for the Distribution of Poor Rice Assistance in Abbajareng Village, South Dampal District, Toli-Toli Regency has not been running well, seen from the 5 indicators used, namely Tangibles (Physical Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Guarantee), Empathy (Empathy). In terms of Reliability, the distribution of Raskin rice is often late and this triggers complaints from the community, in terms of Responsiveness in providing services it has not been fast and precise in serving the community and in terms of Empathy or the attitude of justice given by the officers in charge of distributing Raskin rice have not been completely fair in providing Raskin rice to the community
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Andriani Nasruddin
creator: Mashuri H. Tahili
creator: Askar Mayusa
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 71
ending page: 80
doi: 10.22487/a10e3b73

Analysis of Digital Marketing Strategy and Competitiveness in Social Media-Based Thrift Businesses in Palu City
type: item
description: This research aims to analyze the digital marketing strategy implemented by social media-based thrift businesses in Palu City in an effort to enhance business competitiveness in the creative economy era. The method used in this research is a qualitative approach with a descriptive research type. Data collection was carried out through in-depth interviews with the business owners as the key informants. The research results indicate that thrift business actors in Palu City develop a digital marketing strategy that focuses on utilizing the Instagram, TikTok, and E-commerce platforms to reach a wider target market and create strong interaction with consumers. This strategy includes creating appealing and trendy visual content, conducting interactive live shopping, and optimizing e-commerce features for transaction convenience. Amidst the challenge of the stigma associated with second-hand products and fierce price competition, this digital marketing strategy is proven to create a competitive advantage through product differentiation (curated collections), building a unique brand image, and maintaining customer loyalty by forming an online community. Thus, the applied digital marketing strategy is proven to contribute to increasing the competitiveness of thrift businesses amidst the increasingly competitive fashion industry.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Nurfadilah
creator: ST Fahria Rumambi
creator: Marcela Angelina Pamora
creator: Norce Christanti Ta’ela
creator: Rachmad
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 63
ending page: 70
doi: 10.22487/t28a2n36

Entrepreneurial Analysis of Makeup and Skincare Businesses in Palu City
type: item
description: The skincare industry has experienced rapid growth along with increasing public awareness of skin care and the self-care lifestyle. This condition creates both opportunities and challenges for business actors, particularly micro, small, and medium enterprises (MSMEs). This study aims to analyze business planning, product and service innovation, marketing strategies, and challenges faced by makeup and skincare businesses through the Entrepreneurship Field Experience Program (PPL). The research method used is a qualitative descriptive approach, with data collection techniques including observation, in-depth interviews, and documentation. The results indicate that skincare businesses are able to survive and grow through personalized services, product adjustments based on market trends, and the utilization of social media as a marketing tool. The main challenges include price competition with online stores and limited stock availability from distributors. This study concludes that service innovation, understanding consumer needs, and adaptability to trends are key factors for the success of MSME-scale skincare businesses.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Syahruddin Hattab
creator: Nur fadhilah Dwi Putri Zaenong
creator: Syafikah Davina Ananda
creator: Devi Petonengan
creator: Fina
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 55
ending page: 62
doi: 10.22487/2mfqp833

Empowering Local Entrepreneurs to Support Bromo Tengger Semeru Ecotourism
type: item
description: The Bromo Tengger Semeru National Park (TNBTS) area is a prime tourist destination with significant natural and cultural potential for the Tenggerese people. This study aims to analyze the effectiveness of empowering local businesses in supporting ecotourism, identify barriers, and analyze the gap between ideal conditions (das sollen) and reality (das sein). This study used a qualitative descriptive method, with data collection techniques through direct observation and literature review. The results indicate that although the Community-Based Tourism (CBT) concept has begun to be implemented, entrepreneurial empowerment remains suboptimal. Local businesses (homestays, culinary, transportation, and crafts) still face obstacles in access to capital, technology, and managerial skills. A gap was identified, with the community's role still predominantly at the operational level, rather than the strategic one. Sustainable synergy between the government, academics, and the community is needed to create inclusive economic independence.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Rahmawati Halim
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-02-02
publication date: 2026-02-02
starting page: 47
ending page: 54
doi: 10.22487/gmmd2b38

The Effectiveness of Revitalization of Public Space at Sindang Sari Market, West Toili District, Banggai Regency
type: item
description: Market revitalization is a government initiative aimed at improving trading facilities and strengthening the role of traditional markets as centers of community economic activity. This study examines the effectiveness of public space revitalization at Sindang Sari Market, West Toili District, Banggai Regency. A descriptive qualitative approach was employed, with data collected through observation, interviews, and documentation. Informants included the Head of the Market Management Unit, officials from the Department of Industry and Trade of Banggai Regency, market managers, and traders. Data analysis used an interactive analysis model that includes data collection, condensation, data presentation, and drawing conclusions. This study uses the theory of organizational effectiveness that includes goal achievement, integration, and adaptation. The findings indicate that revitalization has improved the market’s physical condition through the construction of stalls, trading spaces, drainage systems, sanitation facilities, and other supporting infrastructure. However, the program has not achieved optimal effectiveness due to the limited use of stalls, insufficient socialization efforts, low trader adaptation to the new facilities, and inadequate maintenance of several facilities. Therefore, improved market management, facility maintenance, and stronger communication between the government and traders are needed to maximize the outcomes of the revitalization program.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Putri Adiliya
creator: Nawawi Natsir
creator: Aqib
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 289
ending page: 298
doi: 10.22487/3zwpj337

The Impact of Pioneer Lake Tourism Development on the Surrounding Community
type: item
description: Tourism development is one of the important sectors in supporting regional economic growth and improving community welfare. The development of Perintis Lake tourism is expected to create positive impacts for local communities, especially in economic, social, and environmental aspects. This study aims to examine the impacts of Perintis Lake tourism development on the surrounding community. The research applies a descriptive qualitative method through observation, interviews, and literature studies from journals and books published within the last eight years. The findings indicate that tourism development at Perintis Lake has contributed positively to increasing local income, creating employment opportunities, encouraging the growth of micro and small businesses, and improving village infrastructure. Nevertheless, several negative impacts were also identified, including environmental pollution, traffic congestion during holidays, and shifts in social behavior among local residents. Most community members support the tourism development because it improves economic conditions, although they expect better environmental management and stronger community empowerment from the government. Therefore, tourism development at Perintis Lake significantly contributes to community welfare, but sustainable management is still required to reduce negative effects.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Alexander H. Badjuka
creator: Sri Rahayu Pakaya
creator: Nur Rustiya Saridin
creator: Abdul Hafit Abdullah
creator: Raihan Alamsyah Hilahapa
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 277
ending page: 288
doi: 10.22487/g9z6j655

Effectiveness of the Birth Certificate Program at the Population and Civil Registration Office of Palu City
type: item
description: The effectiveness of the Anak Lahir Bawa Pulang Akta program at the Department of Population and Civil Registration of Palu City. This study to determine the effectiveness of the Anak Lahir Bawa Pulang Akta program at the Department of Population and Civil Registration of Palu City. The research employs a qualitative approach, using data collection techniques such as observation, in-depth interviews, and documentation. Data analysis was conducted through the stages of data collection, data condensation, data presentation, and drawing conclusion. The result show that the implementation of the program has not been fully effective. The goal achievement indicator has not been optimally fulfilled, as evidenced by delays in the issuance of birth certificates. The obstacles include network disruptions and queues at partner health facilities, resulting in the the inability of families to receive the birth certificate when discharged from the facility. Moreover, the integration indicator has not been maximized, particularly in terms of outreach. Although the Department has made efforts to disseminate information to the public, especially to pregnant women community participation remains low. This indicates a gap between the implementation of socialization activities and public reception of the information. Overall, the effectiveness of the programs objective.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Agra Daleta Magfira
creator: Daswati
creator: Muhammad Afandi
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 267
ending page: 276
doi: 10.22487/h61z5x86

Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency
type: item
description: This study aims to determine the Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency. This research method uses a descriptive qualitative approach. This study uses data collection techniques by means of observation, interviews, and documentation. The theory used is George C. Edward III, there are 4 (four) indicators namely Communication, Resources, Disposition and Bureaucratic Structure. The results of the study show that the Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency, When viewed from the Communication Indicator shows that there are still many people who do not know the Non-Cash Food Assistance Program, this is due to the delivery of information and socialization that is not yet comprehensive. The Resource Indicator shows the lack of human resources for the Non-Cash Food Assistance Program because Moutong Tengah Village does not have a person in charge of the Non-Cash Food Assistance Program and is only given responsibility to the Village operator. The Disposition Indicator or the attitude of the implementer shows that the attitude and responsibility are still not good from the implementer because they are not in accordance with their main duties and functions. Bureaucratic Structure Indicators indicate that Moutong Tengah Village lacks integration among employees and officials in carrying out their duties due to a lack of coordination
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Nia Ramadhani
creator: Rizali Djaelangkara
creator: Askar Mayusa
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 255
ending page: 266
doi: 10.22487/py60mx44

Performance of Apparatus in Processing Land Certificates at the Pusungi Village Office, Ampana Tete District, Tojo Una-Una Regency
type: item
description: This research aims to analyze the performance of the Pusungi Village apparatus, Ampana Tete District, Tojo Una-Una Regency, especially in the service of land certificate management. Performance is measured through the dimensions of productivity, service quality, responsiveness, responsibility, and accountability. The results of observations and interviews show that in general, the apparatus's performance is in the fairly good category but not yet optimal. The apparatus's productivity is hindered by limited human resources (only handled by the Government Section Head), manual administrative processes, and unprepared community documents (requiring 6-12 months for verification). Service quality still needs improvement, marked by the absence of service time standards, procedures considered complicated because information is only conveyed orally, and limited supporting facilities. In the Responsiveness dimension, the apparatus has the willingness to serve quickly, but is often hindered by high workload and the absence of written information media, causing repeated administrative problems. Responsibility shows compliance with rules, but is not yet supported by written SOPs and adequate archiving systems, making service consistency dependent on individuals. Finally, financial Accountability is assessed as good (transparent costs), but periodic information accountability is weak, causing uncertainty in completion time for the community. Overall, performance improvement requires improvements in technical, administrative, and structural aspects. Digitalization of administration, provision of standard SOPs, improvement of human resource competence through training, and development of written service information media are needed to realize faster, accurate, and efficient land certificate services.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Miasantika I. Dg. Parebba
creator: Mashuri H. Tahili
creator: Meldi Amijaya
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 245
ending page: 254
doi: 10.22487/vnzcg889

Effectiveness of the Non-Cash Food Assistance Program in Pantoloan Boya Village, Tawaeli District, Palu City
type: item
description: This study aims to determine the effectiveness of the Non-Cash Food Assistance (BPNT) Program in Pantoloan Boya Village, Tawaeli District, Palu City. The research method used was descriptive qualitative, with seven informants: the Village Head, Village Secretary, BPNT management staff, operator staff, Beneficiary Families (KPM), and members of the public who did not receive Non-Cash Food Assistance (BPNT). Data collection techniques included observation, interviews, and documentation. Primary and secondary data sources were used. Data analysis included data collection, data condensation, data presentation, and conclusion drawing. The theory used in this study is Ni Wayan Budiani (2007:53), which uses four indicators: Program Targeting Accuracy, Program Socialization, Program Objectives, and Program Monitoring. The results of the study indicate that the Program Targeting Accuracy has not been implemented effectively. Some recipients of assistance are still not properly targeted because some do not meet the recipient criteria but are still registered as recipients. The socialization program has been running effectively. Most of the Beneficiary Families (KPM) of the Non-Cash Food Assistance Program (BPNT) in Pantoloan Boya Village have participated in the socialization activities of the Non-Cash Food Assistance Program (BPNT) held by the Non-Cash Food Assistance Program (BPNT) officers. So that the Beneficiary Families (KPM) understand about the Non-Cash Food Assistance Program (BPNT). The indicators for achieving the program's objectives have been running effectively, sufficiently helping the community's economy, especially for underprivileged families. This assistance contributes to providing basic food needs so that it can reduce the burden of household expenses for beneficiary families. Program monitoring is carried out routinely on program implementation. The monitoring program is carried out starting from the aid distribution process, the availability of food sup…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Nurjannah
creator: Nasrullah
creator: Rachmad
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 235
ending page: 244
doi: 10.22487/rsy89x38

Implementation of Flood Disaster Management Policy in Balinggi Jati Village, Balinggi District, Parigi Moutong Regency, Central Sulawesi Province
type: item
description: This study analyzes the implementation of flood disaster management policies in Balinggi Jati Village, Balinggi District, Parigi Moutong Regency, Central Sulawesi Province. Flood events occurring almost every year indicate that the implementation of disaster management policies still reflects a separation among the pre-disaster, emergency response, and post-disaster stages. This research employs a descriptive qualitative approach, with data collected through observation, interviews, and documentation involving the Regional Disaster Management Agency (BPBD) of Parigi Moutong Regency, the Balinggi Jati Village Government, and local communities. The analysis is guided by the policy implementation framework proposed by Knill and Tosun (2020). The findings show that flood disaster management policy is more oriented toward response and post-disaster activities, such as evacuation, aid distribution, and environmental recovery. Meanwhile, pre-disaster mitigation and preparedness have not been systematically developed due to limited budget support and situational inter-agency coordination. These findings highlight the need to strengthen an integrated disaster management policy across all phases, particularly through enhanced pre-disaster planning and institutional capacity at the village level
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Ni Putu Ayu Susyanti
creator: Muzakir Tawil
creator: Richard F. Labiro
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 221
ending page: 234
doi: 10.22487/k7zc4j57

Parking Fee Management at the Inpres Market in Palu City
type: item
description: This study was motivated by the suboptimal management of parking retribution at Inpres Market in Palu City, which has resulted in revenue leakage and weak supervision of parking attendants. The objective of this research is to describe the management of parking retribution at Inpres Market based on the management functions proposed by Henry Fayol, namely planning, organizing, commanding, coordinating, and controlling. This research employs a descriptive qualitative method, with data collected through observation, interviews, and documentation involving the Palu City Department of Transportation, parking attendants, traders, and service users. The findings show that, in terms of planning, revenue targets and official parking tickets have been established; however, their implementation remains ineffective, as many users do not receive official tickets. In terms of organizing, task distribution has been arranged, yet overlapping duties and an unclear work structure are still found. The directing aspect has not been carried out consistently, as guidance and supervision for attendants remain limited. Coordination among related stakeholders has not been optimal, while controlling mechanisms are still weak, resulting in potential revenue leakage. Overall, the management of parking retribution at Inpres Market has been implemented, but it has not been effective, thus requiring stronger supervision and the application of a digital-based payment system to improve transparency and increase local revenue.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Muh. Fendy Yuliastono
creator: Suasa
creator: Mukarramah
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 213
ending page: 220
doi: 10.22487/zrh0hn45

The Influence of Online Attendance Effectiveness on the Work Discipline of Family Planning Counselors at the BKKBN Representative Office of Central Sulawesi Province
type: item
description: This study aimed to examine the effect of online attendance effectiveness on the work discipline of Family Planning Extension Workers and to measure the magnitude of such effect. A quantitative approach with a survey method was employed. Online attendance effectiveness was measured using the DeLone & McLean (2003) model, encompassing six dimensions: system quality, information quality, service quality, use, user satisfaction, and net benefits, while work discipline was measured using the indicators proposed by Singodimedjo in Sutrisno (2023), comprising adherence to time regulations, institutional rules, behavioral norms, and other applicable regulations. Data were collected through a questionnaire distributed to 83 Family Planning Extension Worker respondents. Data analysis was conducted using simple linear regression, f-test, and the coefficient of determination (R²) with the aid of SPSS 27. The findings revealed that online attendance effectiveness had a positive and significant effect on the work discipline of Family Planning Extension Workers at the BKKBN Representative Office of Central Sulawesi Province, as evidenced by a f-value of 107,808 > t-table of 3,96. Online attendance effectiveness accounted for 57.1% of the variance in work discipline (R² = 0.571), while the remaining 42.9% was attributable to other factors outside the research model
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Wulandari
creator: Nasir Mangngasing
creator: Erdiansyah
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
doi: 10.22487/n0v5s412

Implementation of Building Approval Policy in Parigi Moutong Regency
type: item
description: The implementation of the Building Approval policy in Parigi Moutong Regency still faces various challenges that affect the effectiveness of building permit services. This study aims to analyze the implementation of the Building Approval policy in Parigi Moutong Regency. The research employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The analysis is based on the policy implementation theory of Van Meter and Van Horn, which consists of policy standards and objectives, resources, characteristics of implementing agencies, interorganizational communication, implementer disposition, and social and economic conditions of the community. The findings indicate that the Building Approval policy has a clear legal basis, objectives, and implementation structure, namely to provide legal certainty, ensure conformity of development with spatial planning, and guarantee compliance with technical building standards. However, the implementation of the policy has not been fully optimal. The main obstacles identified include low levels of digital literacy among the community, limited policy socialization activities, insufficient human resources and supporting facilities, technical disruptions in the electronic licensing service system, and economic burdens experienced by the community. In addition, coordination among implementing agencies has been carried out but still encounters difficulties related to incomplete documentation and differing technical perceptions. Implementers generally demonstrate a supportive attitude toward the policy, although public complaints regarding service quality persist. This study concludes that the implementation of the Building Approval policy in Parigi Moutong Regency has not yet been fully effective and requires strengthening of human resource capacity, improved interagency coordination, and expanded policy socialization adjusted to local social and economic conditions.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Dita Maharani
creator: Slamet Riadi
creator: Yulizar Pramudika Tawil
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 193
ending page: 202
doi: 10.22487/84h8ba65

Implementation of the Child-Friendly City Policy at the Palu City Women's Empowerment and Child Protection Service
type: item
description: The purpose of this study is to give a clear image of how the Women's Empowerment and Child Protection Agency in Palu City is implementing child-friendly city policies and to pinpoint the variables that affect their effectiveness. The research methodology is descriptive and qualitative. The Palu City Women's Empowerment and Child Protection Agency (DP3A), the Social Agency, PATBM, the Nosarara Children's Forum, and non-governmental organizations (Libu Perempuan) served as the study's units of analysis. While data analysis procedures included data collecting, data reduction, data presentation, and conclusion drafting, data collection techniques included observation, interviews, documentation, and audio-visual materials. The KLA policy's execution in Palu City has not been ideal, according to research based on George C. Edward III's implementation theory. In terms of communication, information transmission between institutions is solid, but there is a gap in understanding at the field implementation level. In terms of resources, this policy is still hampered by budget constraints and supporting facilities. However, these weaknesses are compensated for by the commitment and high work ethic of the implementers. In terms of bureaucratic structure, the working mechanisms have a legal basis and standard operating procedures (SOPs), although crosssector coordination still needs to be simplified. Recommendations include the need to allocate a special budget for the provision of child-friendly facilities, simplify KLA educational materials for the general public, and optimize the role of PATBM at the village level. It is hoped that local governments can increase synergy so that the KLA policy does not merely become a bureaucratic procedure, but rather a participatory social movement.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Hasti Nabila Putri Anggita
creator: Daswati
creator: Gita Farista
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 183
ending page: 192
doi: 10.22487/b0sqke93

Effectiveness of Public Services at the Pomolulu Village Office, Balaesang Tanjung District, Donggala Regency
type: item
description: The purpose of this study is to determine the effectiveness of public services at the Pomolulu Village Office, Balaesang Tanjung District, Donggala Regency. Using the theory of Sondang P. Siagian (2017:10) where there are 3 aspects, namely the Time Factor, the Accuracy Factor, and the Service Delivery Factor. The basis of the research uses a Qualitative Research Method, and the Type of Research is a descriptive approach. Using qualitative data analysis. Informants in this study numbered 5 people and data collection techniques were carried out through observation, interviews and documentation. Overall, the effectiveness of public services at the Pomolulu Village Office has been running quite well, especially in the aspects of accuracy and service style. However, the aspect of time discipline still needs attention so that the quality of public services can be more optimal. Overall, the effectiveness of public services at the Pomolulu Village Office has been running quite well, especially in the aspects of accuracy and service style. However, the aspect of time discipline still needs attention so that the quality of public services can be more optimal. The punctuality of the apparatus is still not optimal because there are still employees who arrive late and go home not according to the predetermined work schedule. Therefore, the work discipline of the apparatus still needs to be improved so that services can run optimally.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Saripa
creator: Nawawi Natsir
creator: Moh. Royfandi
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 175
ending page: 182
doi: 10.22487/w7crk023

Implementation Of Child Protection Policy In Palu City
type: item
description: This research aims to explore in depth the implementation of child protection policies in Palu City and identify the factors that cause the suboptimal handling of child abuse issues. The phenomenon of increasing cases of child abuse in Palu City is a crucial background to this study. The research method used is descriptive qualitative, and this study uses George C. Edward III's policy implementation theoretical framework as the main analytical tool, which includes indicators of communication, resources, disposition, and bureaucratic structure. The unit of analysis in this study consisted of policy implementers, including the Palu City Women's Empowerment and Child Protection Agency (DP3A), UPTD PPA, PATBM, Children's Forum, and non-governmental organizations (LiBu Perempuan). Data analysis techniques were carried out through a process of data collection, data reduction, data presentation, and conclusion drawing using data collection techniques through interviews, observation, documentation, and audio-visual material. The results of the study show that policy implementation in Palu City is driven by the highly commitment of implementers, as well as a bureaucratic structure with clear service SOPs. However, implementation faces critical obstacles in terms of resources, particularly the lack of fiscal budget allocation and the limited number of specific experts (clinical psychologists). In addition, a cognitive gap was found with law enforcement officials regarding the interpretation of case resolutions. The recommendations provided include the need to synchronize budget priorities in the regional budget, establish technical human resource retention policies to prevent excessive employee turnover, and strengthen cross-sectoral coordination with vertical agencies to unify legal perceptions for maximum victim protection.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Erick Linardy
creator: Abdul Rivai
creator: Fachrul Reza
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 165
ending page: 174
doi: 10.22487/mg6a2p25

Accountability of Government Administration in the Online PPDB System: A Legal Analysis of Alleged Maladministration of Educational Services at the Gorontalo City Education Office
type: item
description: Online Student Admission (PPDB) is a form of digital transformation in public services within the education sector aimed at improving transparency, effectiveness, efficiency, and accountability in educational service delivery. However, its implementation still faces various challenges that may lead to maladministration, including lack of information transparency, procedural irregularities, system errors, service delays, and alleged discrimination in student selection processes. This study aims to analyze the legal foundations of governmental administrative accountability in the implementation of online PPDB, identify forms of alleged maladministration in educational services, and formulate strategies to strengthen accountability in the implementation of online PPDB at the Gorontalo City Education Office. This research employs a qualitative method with a literature review approach through the examination of laws and regulations, scientific journals, books, previous studies, and relevant policy documents. Data were analyzed using qualitative content analysis techniques. The findings indicate that the accountability of online PPDB implementation has been normatively regulated through various legal frameworks emphasizing transparency, legal certainty, fairness, and public responsibility. Nevertheless, potential maladministration remains due to weak supervision mechanisms, suboptimal information technology systems, and limited public access to information. Therefore, strengthening oversight mechanisms, optimizing digital systems, improving the capacity of public officials, and enhancing public participation are necessary to realize accountable, transparent, and good governance-based educational services.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Raihan A. Hanasi
creator: Endah Melikuestri
creator: Fidyan Daud
creator: Ni Ketut Juliawati
creator: Alya Putri Pantoiyo
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 141
ending page: 164
doi: 10.22487/sbntn679

Implementation of Public Tax Services in Supporting Administrative Compliance of MSME Taxpayers (Case Study of MSME Pia Kren Gorontalo)
type: item
description: This study aims to analyze the implementation of public tax services in supporting the administrative compliance of MSME taxpayers at PIA KREN MSME in Gorontalo. The main problems in this study are related to limited understanding of tax administration, insufficient business capital, unorganized turnover recording, and the suboptimal use of digital tax services. This study employed a qualitative approach with a descriptive research design. Data were collected through interviews, observations, and documentation. The findings show that public tax services play an important role in improving the understanding and administrative compliance of MSME actors. However, the implementation still faces several obstacles, including limited capital, weak business administration records, and lack of understanding of tax procedures. In addition, product innovation, digital marketing strategies, and consumer interest are important factors supporting business sustainability. This study concludes that simple, educational, and sustainable tax services can effectively improve the administrative compliance of MSMEs.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Raihan A. Hanasi
creator: Refais Andrean Korompot
creator: Verawati Van Gobel
creator: Rizka Nurrahma Pahrun
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 129
ending page: 140
doi: 10.22487/g1rzz070

Management of Restrictions on the Use of Single-Use Plastic Packaging in Palu City
type: item
description: This study aims to determine the Management of Restrictions on the Use of Single-Use Plastic Waste in Palu City. This study uses a qualitative descriptive method. The theory used in this study is Henry Fayol's theory 1954. Based on the results of the study, it shows that the Management of Restrictions on the Use of Single-Use Plastic Packaging in Palu City cannot be said to be running well. although in the planning aspect the Palu city government and the Environmental Service have prepared strategic plans and plastic waste reduction programs. The Organizing aspect has not been optimal due to limited resources and inadequate facilities and infrastructure. Commanding is also not optimal because the provision of incentive support for those on duty in the field is lacking, which has an impact on the performance of officers in addition to the dissemination of information only focused on social media. The Coordinating aspect has been carried out through monthly internal meetings and communication media, but it also needs to be improved socialization to the community. The Controlling aspect has been monitored directly in the field, but it is not evenly distributed So there are some business actors who still use plastic bags.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Ellis Nurfadilla
creator: Munari
creator: Andi Maman Firmansyah
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 101
ending page: 112
doi: 10.22487/2f7q2277

Electronic Archives Management at the Library and Archives Service of Central Sulawesi Province
type: item
description: This study aims to determine how Electronic Records Management is implemented at the Library and Archives Office of Central Sulawesi Province. This research uses the theory of Read, Smith, and Ginn which explains that the records life cycle consists of four stages, namely Creation and Storage, Distribution and Use, Maintenance, and Disposition. This study employed a qualitative research method using observation, interviews, and documentation as data collection techniques, as well as the data analysis model of Miles, Huberman, and Saldana. The results of the study indicate that the Library and Archives Office of Central Sulawesi Province has implemented the Integrated Dynamic Archival Information System application (SRIKANDI). Electronic Records Management at the Library and Archives Office of Central Sulawesi Province through the use of the SRIKANDI application has generally been carried out properly. However, it has not been fully optimized because there are still several obstacles, such as some human resources who do not fully understand how to use certain features available in the SRIKANDI application. Another obstacle is network problems; when the network connection is unstable during the use of the application, work performance is disrupted and slows down the process. This study concludes that Electronic Records Management at the Library and Archives Office of Central Sulawesi Province has been implemented properly, including the process of record creation, adequate storage, easy access and use, maintenance through data backup and protection, and disposition through the use of Records Retention Schedule (JRA/Jadwal Retensi Arsip).
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Deva Jianika Maulidianti
creator: Subhan Haris
creator: Nurhayati Hamid
rights: Copyright (c) 2026 JPS: Journal of Publicness Studies
date: 2026-05-05
publication date: 2026-05-05
starting page: 91
ending page: 100
doi: 10.22487/frfdvg88