JPS: Journal of Publicness Studies adalah publikasi ilmiah yang terbit setiap 4 kali dalam setahun yakni pada bulan Februari, Mei, Agustus, November. Jurnal ini menerima artikel yang relevan dengan isu-isu kepublikan seperti Kebijakan dan Manajemen Publik, Collaborative Governance, Desentralisasi dan Manajemen Bencana. JPS juga menjamin standar publikasi yang tinggi sehingga para akademisi, peneliti, praktisi di semua bidang mendapatkan ruang untuk berdiskusi teori-teori dan konseptual ilmu sosial secara terbuka. Semua naskah yang masuk akan melalui penilaian awal oleh Editor dan jika dianggap layak untuk dipertimbangkan lebih lanjut, akan melalui proses peer-review.
Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako
Effectiveness of the Birth Certificate Program at the Population and Civil Registration Office of Palu City
The effectiveness of the Anak Lahir Bawa Pulang Akta program at the Department of Population and Civil Registration of Palu City. This study to determine the effectiveness of the Anak Lahir Bawa Pulang Akta program at the Department of Population and Civil Registration of Palu City. The research employs a qualitative approach, using data collection techniques such as observation, in-depth interviews, and documentation. Data analysis was conducted through the stages of data collection, data condensation, data presentation, and drawing conclusion. The result show that the implementation of the program has not been fully effective. The goal achievement indicator has not been optimally fulfilled, as evidenced by delays in the issuance of birth certificates. The obstacles include network disruptions and queues at partner health facilities, resulting in the the inability of families to receive the birth certificate when discharged from the facility. Moreover, the integration indicator has not been maximized, particularly in terms of outreach. Although the Department has made efforts to disseminate information to the public, especially to pregnant women community participation remains low. This indicates a gap between the implementation of socialization activities and public reception of the information. Overall, the effectiveness of the programs objective.
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Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency
This study aims to determine the Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency. This research method uses a descriptive qualitative approach. This study uses data collection techniques by means of observation, interviews, and documentation. The theory used is George C. Edward III, there are 4 (four) indicators namely Communication, Resources, Disposition and Bureaucratic Structure. The results of the study show that the Implementation of the Non-Cash Food Assistance Program in Moutong Tengah Village, Moutong District, Parigi Moutong Regency, When viewed from the Communication Indicator shows that there are still many people who do not know the Non-Cash Food Assistance Program, this is due to the delivery of information and socialization that is not yet comprehensive. The Resource Indicator shows the lack of human resources for the Non-Cash Food Assistance Program because Moutong Tengah Village does not have a person in charge of the Non-Cash Food Assistance Program and is only given responsibility to the Village operator. The Disposition Indicator or the attitude of the implementer shows that the attitude and responsibility are still not good from the implementer because they are not in accordance with their main duties and functions. Bureaucratic Structure Indicators indicate that Moutong Tengah Village lacks integration among employees and officials in carrying out their duties due to a lack of coordination
Performance of Apparatus in Processing Land Certificates at the Pusungi Village Office, Ampana Tete District, Tojo Una-Una Regency
This research aims to analyze the performance of the Pusungi Village apparatus, Ampana Tete District, Tojo Una-Una Regency, especially in the service of land certificate management. Performance is measured through the dimensions of productivity, service quality, responsiveness, responsibility, and accountability. The results of observations and interviews show that in general, the apparatus's performance is in the fairly good category but not yet optimal. The apparatus's productivity is hindered by limited human resources (only handled by the Government Section Head), manual administrative processes, and unprepared community documents (requiring 6-12 months for verification). Service quality still needs improvement, marked by the absence of service time standards, procedures considered complicated because information is only conveyed orally, and limited supporting facilities. In the Responsiveness dimension, the apparatus has the willingness to serve quickly, but is often hindered by high workload and the absence of written information media, causing repeated administrative problems. Responsibility shows compliance with rules, but is not yet supported by written SOPs and adequate archiving systems, making service consistency dependent on individuals. Finally, financial Accountability is assessed as good (transparent costs), but periodic information accountability is weak, causing uncertainty in completion time for the community. Overall, performance improvement requires improvements in technical, administrative, and structural aspects. Digitalization of administration, provision of standard SOPs, improvement of human resource competence through training, and development of written service information media are needed to realize faster, accurate, and efficient land certificate services.
Effectiveness of the Non-Cash Food Assistance Program in Pantoloan Boya Village, Tawaeli District, Palu City
This study aims to determine the effectiveness of the Non-Cash Food Assistance (BPNT) Program in Pantoloan Boya Village, Tawaeli District, Palu City. The research method used was descriptive qualitative, with seven informants: the Village Head, Village Secretary, BPNT management staff, operator staff, Beneficiary Families (KPM), and members of the public who did not receive Non-Cash Food Assistance (BPNT). Data collection techniques included observation, interviews, and documentation. Primary and secondary data sources were used. Data analysis included data collection, data condensation, data presentation, and conclusion drawing. The theory used in this study is Ni Wayan Budiani (2007:53), which uses four indicators: Program Targeting Accuracy, Program Socialization, Program Objectives, and Program Monitoring. The results of the study indicate that the Program Targeting Accuracy has not been implemented effectively. Some recipients of assistance are still not properly targeted because some do not meet the recipient criteria but are still registered as recipients. The socialization program has been running effectively. Most of the Beneficiary Families (KPM) of the Non-Cash Food Assistance Program (BPNT) in Pantoloan Boya Village have participated in the socialization activities of the Non-Cash Food Assistance Program (BPNT) held by the Non-Cash Food Assistance Program (BPNT) officers. So that the Beneficiary Families (KPM) understand about the Non-Cash Food Assistance Program (BPNT). The indicators for achieving the program's objectives have been running effectively, sufficiently helping the community's economy, especially for underprivileged families. This assistance contributes to providing basic food needs so that it can reduce the burden of household expenses for beneficiary families. Program monitoring is carried out routinely on program implementation. The monitoring program is carried out starting from the aid distribution process, the availability of food supplies for Beneficiary Families (KPM) in Pantoloan Boya Village, Tawaeli District.
Implementation of Flood Disaster Management Policy in Balinggi Jati Village, Balinggi District, Parigi Moutong Regency, Central Sulawesi Province
This study analyzes the implementation of flood disaster management policies in Balinggi Jati Village, Balinggi District, Parigi Moutong Regency, Central Sulawesi Province. Flood events occurring almost every year indicate that the implementation of disaster management policies still reflects a separation among the pre-disaster, emergency response, and post-disaster stages. This research employs a descriptive qualitative approach, with data collected through observation, interviews, and documentation involving the Regional Disaster Management Agency (BPBD) of Parigi Moutong Regency, the Balinggi Jati Village Government, and local communities. The analysis is guided by the policy implementation framework proposed by Knill and Tosun (2020). The findings show that flood disaster management policy is more oriented toward response and post-disaster activities, such as evacuation, aid distribution, and environmental recovery. Meanwhile, pre-disaster mitigation and preparedness have not been systematically developed due to limited budget support and situational inter-agency coordination. These findings highlight the need to strengthen an integrated disaster management policy across all phases, particularly through enhanced pre-disaster planning and institutional capacity at the village level
Parking Fee Management at the Inpres Market in Palu City
This study was motivated by the suboptimal management of parking retribution at Inpres Market in Palu City, which has resulted in revenue leakage and weak supervision of parking attendants. The objective of this research is to describe the management of parking retribution at Inpres Market based on the management functions proposed by Henry Fayol, namely planning, organizing, commanding, coordinating, and controlling. This research employs a descriptive qualitative method, with data collected through observation, interviews, and documentation involving the Palu City Department of Transportation, parking attendants, traders, and service users. The findings show that, in terms of planning, revenue targets and official parking tickets have been established; however, their implementation remains ineffective, as many users do not receive official tickets. In terms of organizing, task distribution has been arranged, yet overlapping duties and an unclear work structure are still found. The directing aspect has not been carried out consistently, as guidance and supervision for attendants remain limited. Coordination among related stakeholders has not been optimal, while controlling mechanisms are still weak, resulting in potential revenue leakage. Overall, the management of parking retribution at Inpres Market has been implemented, but it has not been effective, thus requiring stronger supervision and the application of a digital-based payment system to improve transparency and increase local revenue.
The Influence of Online Attendance Effectiveness on the Work Discipline of Family Planning Counselors at the BKKBN Representative Office of Central Sulawesi Province
This study aimed to examine the effect of online attendance effectiveness on the work discipline of Family Planning Extension Workers and to measure the magnitude of such effect. A quantitative approach with a survey method was employed. Online attendance effectiveness was measured using the DeLone & McLean (2003) model, encompassing six dimensions: system quality, information quality, service quality, use, user satisfaction, and net benefits, while work discipline was measured using the indicators proposed by Singodimedjo in Sutrisno (2023), comprising adherence to time regulations, institutional rules, behavioral norms, and other applicable regulations. Data were collected through a questionnaire distributed to 83 Family Planning Extension Worker respondents. Data analysis was conducted using simple linear regression, f-test, and the coefficient of determination (R²) with the aid of SPSS 27. The findings revealed that online attendance effectiveness had a positive and significant effect on the work discipline of Family Planning Extension Workers at the BKKBN Representative Office of Central Sulawesi Province, as evidenced by a f-value of 107,808 > t-table of 3,96. Online attendance effectiveness accounted for 57.1% of the variance in work discipline (R² = 0.571), while the remaining 42.9% was attributable to other factors outside the research model
Implementation of Building Approval Policy in Parigi Moutong Regency
The implementation of the Building Approval policy in Parigi Moutong Regency still faces various challenges that affect the effectiveness of building permit services. This study aims to analyze the implementation of the Building Approval policy in Parigi Moutong Regency. The research employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The analysis is based on the policy implementation theory of Van Meter and Van Horn, which consists of policy standards and objectives, resources, characteristics of implementing agencies, interorganizational communication, implementer disposition, and social and economic conditions of the community. The findings indicate that the Building Approval policy has a clear legal basis, objectives, and implementation structure, namely to provide legal certainty, ensure conformity of development with spatial planning, and guarantee compliance with technical building standards. However, the implementation of the policy has not been fully optimal. The main obstacles identified include low levels of digital literacy among the community, limited policy socialization activities, insufficient human resources and supporting facilities, technical disruptions in the electronic licensing service system, and economic burdens experienced by the community. In addition, coordination among implementing agencies has been carried out but still encounters difficulties related to incomplete documentation and differing technical perceptions. Implementers generally demonstrate a supportive attitude toward the policy, although public complaints regarding service quality persist. This study concludes that the implementation of the Building Approval policy in Parigi Moutong Regency has not yet been fully effective and requires strengthening of human resource capacity, improved interagency coordination, and expanded policy socialization adjusted to local social and economic conditions.
Implementation of the Child-Friendly City Policy at the Palu City Women's Empowerment and Child Protection Service
The purpose of this study is to give a clear image of how the Women's Empowerment and Child Protection Agency in Palu City is implementing child-friendly city policies and to pinpoint the variables that affect their effectiveness. The research methodology is descriptive and qualitative. The Palu City Women's Empowerment and Child Protection Agency (DP3A), the Social Agency, PATBM, the Nosarara Children's Forum, and non-governmental organizations (Libu Perempuan) served as the study's units of analysis. While data analysis procedures included data collecting, data reduction, data presentation, and conclusion drafting, data collection techniques included observation, interviews, documentation, and audio-visual materials. The KLA policy's execution in Palu City has not been ideal, according to research based on George C. Edward III's implementation theory. In terms of communication, information transmission between institutions is solid, but there is a gap in understanding at the field implementation level. In terms of resources, this policy is still hampered by budget constraints and supporting facilities. However, these weaknesses are compensated for by the commitment and high work ethic of the implementers. In terms of bureaucratic structure, the working mechanisms have a legal basis and standard operating procedures (SOPs), although crosssector coordination still needs to be simplified. Recommendations include the need to allocate a special budget for the provision of child-friendly facilities, simplify KLA educational materials for the general public, and optimize the role of PATBM at the village level. It is hoped that local governments can increase synergy so that the KLA policy does not merely become a bureaucratic procedure, but rather a participatory social movement.
Effectiveness of Public Services at the Pomolulu Village Office, Balaesang Tanjung District, Donggala Regency
The purpose of this study is to determine the effectiveness of public services at the Pomolulu Village Office, Balaesang Tanjung District, Donggala Regency. Using the theory of Sondang P. Siagian (2017:10) where there are 3 aspects, namely the Time Factor, the Accuracy Factor, and the Service Delivery Factor. The basis of the research uses a Qualitative Research Method, and the Type of Research is a descriptive approach. Using qualitative data analysis. Informants in this study numbered 5 people and data collection techniques were carried out through observation, interviews and documentation. Overall, the effectiveness of public services at the Pomolulu Village Office has been running quite well, especially in the aspects of accuracy and service style. However, the aspect of time discipline still needs attention so that the quality of public services can be more optimal. Overall, the effectiveness of public services at the Pomolulu Village Office has been running quite well, especially in the aspects of accuracy and service style. However, the aspect of time discipline still needs attention so that the quality of public services can be more optimal. The punctuality of the apparatus is still not optimal because there are still employees who arrive late and go home not according to the predetermined work schedule. Therefore, the work discipline of the apparatus still needs to be improved so that services can run optimally.
Implementation Of Child Protection Policy In Palu City
This research aims to explore in depth the implementation of child protection policies in Palu City and identify the factors that cause the suboptimal handling of child abuse issues. The phenomenon of increasing cases of child abuse in Palu City is a crucial background to this study. The research method used is descriptive qualitative, and this study uses George C. Edward III's policy implementation theoretical framework as the main analytical tool, which includes indicators of communication, resources, disposition, and bureaucratic structure. The unit of analysis in this study consisted of policy implementers, including the Palu City Women's Empowerment and Child Protection Agency (DP3A), UPTD PPA, PATBM, Children's Forum, and non-governmental organizations (LiBu Perempuan). Data analysis techniques were carried out through a process of data collection, data reduction, data presentation, and conclusion drawing using data collection techniques through interviews, observation, documentation, and audio-visual material. The results of the study show that policy implementation in Palu City is driven by the highly commitment of implementers, as well as a bureaucratic structure with clear service SOPs. However, implementation faces critical obstacles in terms of resources, particularly the lack of fiscal budget allocation and the limited number of specific experts (clinical psychologists). In addition, a cognitive gap was found with law enforcement officials regarding the interpretation of case resolutions. The recommendations provided include the need to synchronize budget priorities in the regional budget, establish technical human resource retention policies to prevent excessive employee turnover, and strengthen cross-sectoral coordination with vertical agencies to unify legal perceptions for maximum victim protection.
Accountability of Government Administration in the Online PPDB System: A Legal Analysis of Alleged Maladministration of Educational Services at the Gorontalo City Education Office
Online Student Admission (PPDB) is a form of digital transformation in public services within the education sector aimed at improving transparency, effectiveness, efficiency, and accountability in educational service delivery. However, its implementation still faces various challenges that may lead to maladministration, including lack of information transparency, procedural irregularities, system errors, service delays, and alleged discrimination in student selection processes. This study aims to analyze the legal foundations of governmental administrative accountability in the implementation of online PPDB, identify forms of alleged maladministration in educational services, and formulate strategies to strengthen accountability in the implementation of online PPDB at the Gorontalo City Education Office. This research employs a qualitative method with a literature review approach through the examination of laws and regulations, scientific journals, books, previous studies, and relevant policy documents. Data were analyzed using qualitative content analysis techniques. The findings indicate that the accountability of online PPDB implementation has been normatively regulated through various legal frameworks emphasizing transparency, legal certainty, fairness, and public responsibility. Nevertheless, potential maladministration remains due to weak supervision mechanisms, suboptimal information technology systems, and limited public access to information. Therefore, strengthening oversight mechanisms, optimizing digital systems, improving the capacity of public officials, and enhancing public participation are necessary to realize accountable, transparent, and good governance-based educational services.
Implementation of Public Tax Services in Supporting Administrative Compliance of MSME Taxpayers (Case Study of MSME Pia Kren Gorontalo)
This study aims to analyze the implementation of public tax services in supporting the administrative compliance of MSME taxpayers at PIA KREN MSME in Gorontalo. The main problems in this study are related to limited understanding of tax administration, insufficient business capital, unorganized turnover recording, and the suboptimal use of digital tax services. This study employed a qualitative approach with a descriptive research design. Data were collected through interviews, observations, and documentation. The findings show that public tax services play an important role in improving the understanding and administrative compliance of MSME actors. However, the implementation still faces several obstacles, including limited capital, weak business administration records, and lack of understanding of tax procedures. In addition, product innovation, digital marketing strategies, and consumer interest are important factors supporting business sustainability. This study concludes that simple, educational, and sustainable tax services can effectively improve the administrative compliance of MSMEs.
Management of Restrictions on the Use of Single-Use Plastic Packaging in Palu City
This study aims to determine the Management of Restrictions on the Use of Single-Use Plastic Waste in Palu City. This study uses a qualitative descriptive method. The theory used in this study is Henry Fayol's theory 1954. Based on the results of the study, it shows that the Management of Restrictions on the Use of Single-Use Plastic Packaging in Palu City cannot be said to be running well. although in the planning aspect the Palu city government and the Environmental Service have prepared strategic plans and plastic waste reduction programs. The Organizing aspect has not been optimal due to limited resources and inadequate facilities and infrastructure. Commanding is also not optimal because the provision of incentive support for those on duty in the field is lacking, which has an impact on the performance of officers in addition to the dissemination of information only focused on social media. The Coordinating aspect has been carried out through monthly internal meetings and communication media, but it also needs to be improved socialization to the community. The Controlling aspect has been monitored directly in the field, but it is not evenly distributed So there are some business actors who still use plastic bags.
Electronic Archives Management at the Library and Archives Service of Central Sulawesi Province
This study aims to determine how Electronic Records Management is implemented at the Library and Archives Office of Central Sulawesi Province. This research uses the theory of Read, Smith, and Ginn which explains that the records life cycle consists of four stages, namely Creation and Storage, Distribution and Use, Maintenance, and Disposition. This study employed a qualitative research method using observation, interviews, and documentation as data collection techniques, as well as the data analysis model of Miles, Huberman, and Saldana. The results of the study indicate that the Library and Archives Office of Central Sulawesi Province has implemented the Integrated Dynamic Archival Information System application (SRIKANDI). Electronic Records Management at the Library and Archives Office of Central Sulawesi Province through the use of the SRIKANDI application has generally been carried out properly. However, it has not been fully optimized because there are still several obstacles, such as some human resources who do not fully understand how to use certain features available in the SRIKANDI application. Another obstacle is network problems; when the network connection is unstable during the use of the application, work performance is disrupted and slows down the process. This study concludes that Electronic Records Management at the Library and Archives Office of Central Sulawesi Province has been implemented properly, including the process of record creation, adequate storage, easy access and use, maintenance through data backup and protection, and disposition through the use of Records Retention Schedule (JRA/Jadwal Retensi Arsip).
Public Administration Services at the Sakita Village Office, Bungku Tengah District, Morowali Regency
The purpose of this research is to analyze public administration services at the Sakita Village Office, Bungku Tengah Sub-district, Morowali Regency. This study was conducted using a qualitative descriptive method with a descriptive research type. The data used consisted of primary and secondary data. Data collection techniques included observation, interviews, and documentation, with 5 informants. Data analysis followed Miles, Huberman, and Saldana’s model: data collection, data condensation, data display, and conclusion drawing.This study employed Lovelock’s theory of five public service indicators: Tangible, Reliability, Responsiveness, Assurance, and Empathy. The results show that public administration services in Sakita Village are fairly good, demonstrating progress in digitalization, transparency, and officers’ attentiveness, particularly through the implementation of the Peapua application. However, its implementation is not yet optimal due to limited socialization, inadequate facilities, and low discipline among village officials who are often absent. These issues cause delays in services, such as the issuance of domicile certificates, which often exceed the standard processing time stated in the SOP. Among the five service dimensions, Tangible and Reliability remain constrained by infrastructure, staff presence, and technical issues; Responsiveness and Empathy are rated positively as officers are proactive, friendly, and communicative; while Assurance is adequate but weakened by dependence on a single operator. Therefore, improvements in discipline, staff capacity, equitable distribution of responsibilities, and the provision of facilities and infrastructure are urgent to ensure more effective and efficient public services.
Digital Governance Transformation to Improve the Quality of Public Services in the Digital Era
This study examines the transformation of digital governance in improving the quality of public services in the digital era. The rapid development of information and communication technology has encouraged governments to shift public service systems from conventional models to digital-based services that are more effective, efficient, transparent, and responsive. Digital governance transformation is implemented through the adoption of the Electronic-Based Government System (SPBE), e-government innovations, the use of public service applications, and the development of smart governance supported by artificial intelligence. The findings indicate that digital transformation has a positive impact on public service delivery, including faster administrative processes, improved bureaucratic accountability, strengthened transparency, and increased accessibility for citizens. However, this transformation also faces several challenges, such as limited technological infrastructure, insufficient digital competencies among government officials, unequal digital literacy within society, and difficulties in integrating systems across government institutions. Therefore, strengthening regulatory frameworks, improving human resource capacity, and expanding equitable digital infrastructure are necessary to ensure sustainable and effective digital governance transformation in enhancing public service quality.
Public Sector Organizational Performance in Realizing Effective Services at the Language Service Unit of Gorontalo State University
Penelitian ini bertujuan menganalisis kinerja organisasi sektor publik dalam mewujudkan pelayanan yang efektif This study aims to analyze public sector organizational performance in achieving effective services at the Language Service Unit of Universitas Negeri Gorontalo using the SERVQUAL approach. The study employed a quantitative approach with a descriptive research design. Data were collected through questionnaires distributed to service users consisting of students, lecturers, and the general public. Service quality analysis was conducted using the five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that the quality of services at the Language Service Unit of Universitas Negeri Gorontalo was generally categorized as good. The reliability dimension obtained the highest mean score and was categorized as very good, while responsiveness, tangibles, assurance, and empathy were categorized as good. The findings suggest that service accuracy, staff responsiveness, service facilities, and communication competence were important aspects influencing service effectiveness at the Language Service Unit of Universitas Negeri Gorontalo. This study demonstrates that the SERVQUAL approach can be applied to measure service quality in academic support service units within higher education institutions.
Collaboration between Universities and Village Governments Through Community Service Programs in Support of Participatory Development Planning
This study aims to analyze the collaboration between higher education institutions and village governments through the Community Service Program (Kuliah Kerja Nyata/KKN) in supporting participatory development planning. The research focuses on the implementation of the KKN program conducted by Universitas Negeri Gorontalo in the coastal area of Tomini Bay. The study employed a qualitative approach with a descriptive research design. The data were obtained from secondary sources, including KKN implementation reports, village development planning documents, regulations, scientific articles, and official publications from the government and universities. Data collection techniques were conducted through documentation studies and literature reviews, while data analysis used qualitative descriptive analysis through data reduction, data presentation, and conclusion drawing. The results indicate that the KKN program contributes to supporting participatory development planning through problem identification activities, village potential mapping, social observation, and community involvement in the implementation of development programs. The KKN program also demonstrates a collaborative governance pattern involving universities, village governments, and communities in supporting village development based on local needs. In addition to increasing community participation, the KKN program contributes to strengthening the capacity of village officials through administrative assistance, village data management, and facilitation of development deliberations. However, the implementation of the program still faces challenges, including limited implementation time, program sustainability, and the lack of optimal integration between KKN programs and village development planning documents. Therefore, strengthening the synergy between universities and village governments is necessary to ensure that the KKN program can support more participatory, responsive, and sustainable village development.
Performance of Public Organizations in Utilizing Instagram as an Information Service Media
The use of social media by public organizations has become a form of transformation in public information services in the digital era. Instagram, as one of the most widely used social media platforms, is utilized by governments to deliver public service information quickly, openly, and accessibly. This study aims to determine the performance of public organizations in utilizing Instagram as a medium for information services. The research employed a qualitative approach with a descriptive method. Data collection techniques were conducted through literature studies and observations of social media usage in public services. The results indicate that the utilization of Instagram helps public organizations deliver service information, improve interaction with the community, expand public access to information, and support service transparency. However, the utilization of social media in public services still faces obstacles such as limitations in digital communication management, suboptimal service responses, and low levels of public digital literacy. Therefore, public organizations need to improve social media management so that digital-based public information services can operate more effectively and responsively.
Public Service Delivery in Cambodia: A Review of the One Window Service Office (OWSO) Implementation
Public service delivery in developing countries is a fundamental component of state-building, governance reform, and poverty reduction. Cambodia's shift from a centralized post-conflict administration to decentralized governance has been characterised by considerable organisational reform. Central to these endeavours is the One Window Service Office (OWSO) programme, a local government provision system which adopts a single-agency approach to increase transparency, accountability and effectiveness in local public administration services. The article offers an account of the OWSO model in Cambodia according to IMRAD (Introduction, Methods, Results, Discussion). This paper analyzes OWSO's performance on service quality and citizen satisfaction, based on a systematic review of research findings in academic literature, governmental reports, and international development assessments. It also argues that while the OWSO has successfully streamlined administrative procedures, reduced informal payments, and generated substantial state revenue, the ongoing effectiveness of OWSO is hampered by short staffing levels, poor digital infrastructure and enduring rural and urban divides. Comparison of regional models in Southeast Asia like Indonesia at PTSP and ARTA in the Philippines shows the importance of strong digital integration and sustained political will. The article concludes with policy recommendations aimed at furthering the public administration reform agenda in Cambodia.
Development Planning from a Public Administration Perspective: Concepts, Processes, and Challenges in the Era of Decentralization
This article examines development planning from the perspective of public administration, focusing on concepts, processes, institutional mechanisms, and challenges in the era of decentralization in Indonesia. The study uses a qualitative approach through literature review by analyzing books, scientific journals, regulations, and policy documents related to development planning and public administration. The findings indicate that development planning is not merely a technical activity but also a political and administrative process involving multiple stakeholders. The implementation of the National Development Planning System has provided a comprehensive framework for integrating national and regional planning; however, several challenges remain, including weak coordination among institutions, inconsistencies between planning and budgeting, limited institutional capacity in local governments, and the dominance of political interests in decision-making processes. The study also highlights the importance of good governance principles, such as transparency, accountability, participation, and effectiveness, in improving the quality of development planning. Furthermore, digital transformation and evidence-based planning are identified as strategic approaches to strengthening planning systems in the modern era. The study concludes that reforming the development planning system requires strengthening institutional capacity, improving public participation, integrating planning and budgeting systems, and optimizing the use of information technology to achieve inclusive and sustainable development.
Implementation of Sustainable Development Planning in Regional Government in Gorontalo City
Sustainable development planning has become a crucial component of local governance, emphasizing the balance between economic growth, social equity, and environmental preservation. This study aims to examine the implementation of sustainable development planning by the Gorontalo City Government, particularly regarding the alignment between planning and implementation, the application of sustainability principles, community participation, and the challenges encountered during the process. The research employs a descriptive qualitative approach using a case study method. Data were collected through in-depth interviews, participatory observation during Musrenbang forums, and analysis of regional planning documents. The findings reveal that the implementation of sustainable development in Gorontalo City has not yet been fully effective. A noticeable gap exists between planning documents and the actual execution of programs, especially within the environmental sector. The integration of the three pillars of sustainable development economic, social, and environmental has not been carried out proportionally, as environmental concerns are often deprioritized during periods of fiscal pressure. Furthermore, public participation in Musrenbang forums tends to be procedural rather than genuinely participatory, limiting meaningful community involvement in decision-making processes. The study also identifies several major obstacles, including fiscal dependence on the central government, limited institutional and administrative capacity, weak planning data systems, and the influence of local political dynamics on development policies. Therefore, this research recommends strengthening the institutional role of regional development planning agencies (Bappeda), improving the quality of public participation mechanisms, integrating Sustainable Development Goals (SDGs) indicators into regional planning and budgeting systems, and enhancing regional fiscal independence to support more effective and integrated sustainable development practices.
Implementation of the Indonesian Food Zone Policy in Talaga Village, Dampelas District, Donggala Regency
This study analyzes the implementation of the Nusantara Food Area (KPN) policy in Talaga Village, Dampelas District, Donggala Regency, and identifies the challenges encountered. The research applies a qualitative case study approach, using Jan Merse’s policy implementation framework, which emphasizes information, policy content, community support, and resource allocation. The findings indicate that the implementation of KPN has not yet reached its target. By the end of 2025, only 185 hectares of land had been developed out of the planned 400 hectares. Program information has been disseminated, but unevenly across hamlets. The policy content aligns with local potential, yet the community mainly acts as implementers rather than planners. Public support is generally positive due to direct benefits such as infrastructure and seed distribution, although some residents remain concerned about environmental impacts. Resource allocation has been carried out, but distribution is uneven and land utilization is still constrained by technical and administrative issues. The study concludes that equitable information dissemination, stronger community involvement, continuous technical support, and improved coordination among stakeholders are essential for more effective and sustainable implementation of KPN in Talaga Village.
The Effectiveness of Development Planning Deliberations in Accommodating Community Aspirations in Gorontalo City Development Planning
This study aims to analyze the effectiveness of the Development Planning Deliberation in accommodating community aspirations in development planning in Gorontalo City. The research focuses on the implementation of the Development Planning Deliberation, the level of effectiveness in accommodating community aspirations, and the supporting and inhibiting factors affecting its implementation. This study employed a descriptive qualitative method with a case study approach. Data were collected through interviews, observations, and documentation at the Regional Development Planning Agency, district offices, and village offices in Gorontalo City. Data analysis used an interactive model consisting of data reduction, data presentation, and conclusion drawing. The results indicate that the implementation of the Development Planning Deliberation has been conducted according to regional development planning procedures; however, substantively it has not been fully effective in accommodating community aspirations. The realization rate of community proposals remains relatively low compared to the number of submitted proposals, indicating a gap between public aspirations and regional development policies. Supporting factors include clear regulations, commitment from the local government, and the availability of participatory forums. Meanwhile, inhibiting factors include limited regional budgets, low community capacity in formulating proposals, elite domination in decision-making processes, and lack of transparency in proposal selection. This study concludes that strengthening community participation and improving transparency are necessary to enhance the effectiveness of the Development Planning Deliberation in Gorontalo City.
Digital Governance as a Strategy to Increase Public Participation in Public Policy
Digital transformation in the public sector has led to the emergence of digital governance as a strategic approach to enhance public participation in public policy processes. The main issue addressed in this study is the low level of public participation due to limited access to information and communication between government and citizens. This study aims to analyze the role of digital governance in increasing public participation through the use of information and communication technology. The method used is a literature study by reviewing scientific journals from the last seven years. The results show that the implementation of digital governance through e-government platforms, social media, and public service applications can increase transparency, accountability, and citizen engagement in policymaking. However, challenges such as digital divide, technological literacy, and infrastructure remain obstacles. In conclusion, digital governance has great potential as a strategy to enhance public participation, but requires inclusive and sustainable policy support.
Curriculum Management at Sumbersari Public Elementary School, South Parigi District, Parigi Moutong Regency
This study aims to determine and analyze how Curriculum Management is implemented at Sumbersari Public Elementary School, Parigi Selatan District, Parigi Moutong Regency. Using the theoretical approach of Stephen P. Robbins and Mary Coulter which includes aspects of planning, organizing, leadership, and supervision. The research method is qualitative with observation, interview, and documentation techniques, as well as data analysis of the Miles, Huberman, and Saldana models. The results of the study indicate that Curriculum Management at Sumbersari Public Elementary School is not yet fully optimal, there are still certain obstacles in it. From the planning aspect, there are still obstacles in teachers' understanding of dynamic curriculum program changes so that further training is needed. The organizational aspect, the division of teacher tasks has been carried out well but the main obstacle lies in physical resources, limited physical facilities and infrastructure, such as a limited number of projectors (infocus), damaged toilets, the need for library and canteen rehabilitation and the unavailability of a UKS room. The leadership aspect, the Principal has carried out a leadership role through providing motivation, supporting the adaptation of the independent curriculum, and strengthening collaboration between teachers, students, and parents. Supervision aspects are carried out periodically by the principal and supervisory supervisors through routine evaluations and the implementation of Computer-Based National Assessments (ANBK) to monitor the quality of learning, but supervision of the school environment still needs to be improved in terms of security, namely the need for security guards or school guards.
Analysis of Jivanam Coffee Shop Entrepreneurship Strategy in Increasing Competitiveness in the Creative Economy Era
This study aims to analyze the entrepreneurial strategies implemented by Kedai Kopi Jivanam in an effort to increase business competitiveness in the creative economy era. The method used in this study is a qualitative approach with a descriptive research type. Data collection was conducted through in-depth interviews with the business owner as the main informant. The results of the study indicate that Kedai Kopi Jivanam developed an entrepreneurial strategy that emphasizes creating customer experiences through personal interactions between baristas and consumers, innovative and sustainable product development, and the use of social media as a promotional medium and community building. Amidst the challenges of fluctuating world coffee prices, Kedai Kopi Jivanam remains able to maintain product quality and maintain customer loyalty by optimizing the role of creative human resources and conducting data-based business evaluations. Thus, the implemented entrepreneurial strategy has been proven to contribute to increasing Kedai Kopi Jivanam's competitiveness amidst the increasingly competitive coffee shop industry.
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Analysis of Entrepreneurship Development Through Tourism Destinations: A Study of Santera De Laponte, Batu City, Malang
The development of tourism destinations plays a vital role in fostering entrepreneurship and strengthening the local economy. This study aims to examine the role of the Santerra De Laponte tourism destination in Batu City in creating entrepreneurial opportunities, identify factors influencing tourism-based entrepreneurship development, and analyze management strategies in empowering local businesses. Employing a qualitative method with a descriptive approach through direct field observations, the results demonstrate that Santerra De Laponte has fostered the growth of various local enterprises such as culinary, souvenirs, photography services, costume rentals, and tourist transportation contributing to increased community income. The success of this entrepreneurial development is underpinned by innovative attractions, strategic location, excellent accessibility, and collaboration between management and the community. This study concludes that effective tourism destination management can serve as a sustainable catalyst for local entrepreneurship.
Analysis of Supporting Factors, Challenges, and Strategies for the Development of Irka Tempe Business in Palu City
This qualitative descriptive research analyzes the dynamics of Tempe Irka business as an MSME in Palu City through in-depth interviews with informants, highlighting the background of selecting tempe production due to stable demand for traditional high-protein food, supporting factors such as soybean availability, family support, and consumer loyalty, as well as main inhibitors including soybean price fluctuations, weather impacts on fermentation, and market competition. Survival strategies include selecting quality ingredients, consistent production, partnerships with regular buyers, and social media promotion, while development plans encompass product diversification (ready-to-cook/spiced tempe), capacity enhancement, hygienic packaging, and marketing expansion. Framed by SWOT, RBV, MSME management, and business development theories, findings reveal business resilience from internal strengths despite external vulnerabilities, with conclusions emphasizing contributions to the local economy and cultural preservation, accompanied by recommendations for product innovation, digital competitiveness.