Journal of Public Administration and Government

Effectiveness of Public Service Delivery from One Window Service Office: A Comprehensive Review

Penh Prak, Mardy Serey, Chhunkry Hour, Vuthy Chem — Fri, 04 Jul 2025 08:40:36 +0700

One Window Service Office (OWSO) plays a crucial role in delivering essential public services to local residents. The OWSO, which located in all districts and municipal within the provinces, aims to facilitate efficient service provision by eliminating redundant procedures and ensuring that citizens receive timely assistance. The office integrates a wide range of administrative tasks, including business registration, land management, tax collection, and civil documentation, under a unified system designed to minimize bureaucratic hurdles. This review aims to explore the extent to which the OWSO in Cambodia has contributed to improved governance and enhanced citizen engagement. This study adopts a qualitative case study approach to examine the effectiveness of public service delivery at OWSO in districts and municipal of Cambodia. By focusing on the OWSO, the study provides a detailed understanding of institutional practices, challenges, and outcomes related to public service delivery. A comprehensive review of secondary data was conducted to gather information on the establishment, objectives, and implementation of the Bavet OWSO. As results, this review indicate that while the OWSO has successfully simplified administrative procedures and improved service accessibility, its effectiveness is hindered by inadequate staffing, limited technological integration, and inconsistent enforcement of standardized procedures. Comparative analyses with similar initiatives in Indonesia, the Philippines, and Vietnam reveal that more digitally advanced and institutionally supported OWSO models achieve higher levels of efficiency and user satisfaction. These comparisons underscore the importance of investing in digital infrastructure, strengthening institutional capacity, and implementing robust anti-corruption measures to maximize the benefits of one-stop service centers. Additionally, the review highlights the need for enhanced citizen engagement and service awareness to ensure that residents fully utilize the available services and contribute to continuous improvements in service delivery.

Effectiveness of Decentralized Administration Management in Cambodia: A Comprehensive Review

Punleu Yin, Mardy Serey, Chhunkry Hour, Vuthy Chem — Fri, 04 Jul 2025 08:33:01 +0700

Decentralization has emerged as a key governance reform strategy aimed at improving administrative efficiency, enhancing citizen participation, and promoting equitable development. In Cambodia, decentralization reforms initiated in the early 2000s sought to transfer authority, financial resources, and decision-making powers from the central government to subnational levels, including provinces, municipalities, districts, and communes. This literature-based study evaluates the effectiveness of decentralized administration management in Cambodia, focusing on institutional capacity, service delivery performance, and governance outcomes. Drawing on case studies, comparative analyses with Indonesia, the Philippines, and Vietnam, and established theoretical frameworks such as New Public Management (NPM) and SERVQUAL, the review identifies both achievements and persistent challenges. Findings indicate that while decentralized administration in Cambodia has contributed to improved local governance and greater responsiveness to community needs, its effectiveness remains constrained by limited institutional capacity, infrastructural deficiencies, and the persistence of informal practices and corruption. The Kampong Speu Province case study illustrates how local governments have made progress in service accessibility and citizen engagement but continue to struggle with inefficiencies, uneven service quality, and weak accountability mechanisms. Comparative insights suggest that successful decentralization depends on robust institutional support, technological integration, and strong anti-corruption frameworks. This review concludes with policy recommendations aimed at strengthening human resource capacity, investing in digital infrastructure, enforcing transparency and accountability, and enhancing citizen participation in local governance. By addressing these areas, the Cambodian government can improve the functionality of decentralized administration and ensure more effective and inclusive public service delivery.

Relationship of Work Quality, Quantity, Timeliness, Effectiveness, and Independence on Public Service Performance in Kampong Trabaek District Administration, Prey Veng Province, Cambodia

Mardy Serey, Michael J. Girao — Fri, 04 Jul 2025 08:46:32 +0700

This study looks into the variables affecting public service performance (PSP) in Kampong Trabaek District Administration, Prey Veng Province, Cambodia. Although district-level public service delivery is essential to good governance, it continues to face obstacles like inefficiency, corruption, and a lack of funding. Work quality (WQ), work quantity (WT), timeliness (TI), effectiveness (EF), and independence (ID) are the five main dimensions that are examined in this study along with how they interact with PSP. This study aims to explore the current status of PSP in Kampong Trabaek District Administration and to investigate the relationship between WQ, WT, TI, EF, and ID in shaping PSP within Kampong Trabaek District Administration, Prey Veng Province, Cambodia. To systematically investigate these relationships, data were gathered from 91 district administration stakeholders and employees using a quantitative research design with descriptive and correlational analysis. The questionnaire in the form of Likert scale was the instrument used in this study. The results provide subtle insights into the roles that each dimension plays in PSP. Timeliness and independence showed a strong positive relationship with work quality, underscoring the value of high standards in encouraging responsiveness and accountability. Effectiveness and work quantity were found to be significantly correlated, highlighting the need for a balance between productivity and reaching desired results. Timeliness was found to be a crucial component that was closely related to every other aspect, highlighting its function in boosting public trust in government. Effectiveness was essential to guaranteeing fair service distribution and flexibility in times of emergency, while independence allowed local leaders to develop context-sensitive solutions but also revealed weaknesses in supervision and resource distribution. To sum up, this study emphasizes how crucial it is to take a comprehensive approach to PSP, balance operational aspects, and promote collaborative governance models in order to attain long-lasting enhancements in Kampong Trabaek District Administration's public service delivery.

The Role of Government Policy in Responding to Climate Change: A Literature Review

Rina Wulandari, Neng Mia Karlina — Sun, 31 Aug 2025 10:10:13 +0700

Climate change poses a critical global challenge that requires immediate and coordinated responses. Government policies play a pivotal role in shaping strategies for mitigation and adaptation, influencing both national and international agendas. This literature review examines existing research on the role of government policy in addressing climate change, with a focus on the effectiveness, limitations, and implications of policy frameworks. The review identifies key themes, including regulatory approaches, market-based mechanisms, international cooperation, and the integration of sustainability into national development agendas. Findings suggest that while progressive policies can significantly reduce emissions and build resilience, their success is often constrained by political will, institutional capacity, and socio-economic disparities. This study highlights the importance of evidence-based policymaking, cross-sectoral collaboration, and inclusive governance in strengthening responses to climate change. By synthesizing current knowledge, this review provides insights for policymakers and researchers to design more comprehensive and equitable strategies in the face of global environmental challenges.