Journal of Public Administration and Government
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description: Journal of Public Administration and Government (JPAG) is registered with number ISSN 2685-1032 (Online), ISSN 2684-8406 (Print) is a scientific journal published by the University of Tadulako, Palu. Faculty of Social Sciences and political sciences, Public Administration study program, in collaboration with the network of Indonesian Association for Public Administration (IAPA). The journal is published two times a year in April and October. The purpose of this publication is to disseminate ideas and research results in the fields of public administration and governance. JPAG aims to publish conceptual articles, reviews, and research in the fields of public administration and governance, particularly focusing on the main problems in the development of the science of public administration and governance studies. Includes the development of Government policy, public administration, public management, the study of the autonomous region, the local government and bureaucracy, policy analysis, public service, political decentralization, fiscal, public economics and politics as well as regional planning and studies other social sciences. View My Stats
publisher: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tadulako
language: en
publication name: Journal of Public Administration and Government
issn: 2684-8406
items: Social Forestry And Poverty Alleviation In Sigi
items: EVALUATION OF BUDGET EFFICIENCY POLICY ON TRAINING PROGRAMS AT THE CLASS A MANPOWER TRAINING CENTER UPTD OF NORTH SULAWESI PROVINCE
items: Evaluation Of The Implementation Of The Decent Housing Assistance Policy In Minahasa Regency North Sulawesi Province
items: TRIPARTITE COLLABORATION BETWEEN TVRI, KPU, AND BAWASLU IN ACCOUNTABILITY IN THE IMPLEMENTATION OF THE 2024 REGIONAL ELECTIONS
items: Elite Power and Development Politics: An Analysis of Local Power Structures and Social Change in Indonesia
items: Stakeholder’s Perception of Participation in Community Forest Program in Sigi Regency
items: Analysis Of The Implementation Of Certification Policy In Improving The Competence Of Elementary School Teachers In Poso District, North City, Poso Regency
items: Policy Strategies of the Ministry of Home Affairs in Enhancing the Competence of Civil Servants
items: The Relationship Between Service Quality and Public Satisfaction of Service Users at the Regional Education Office of North Sulawesi Province
items: Implementation of the Electronic Based Government System (SPBE) to Achieve Good Governance in the General Bureau of the North Sulawesi Regional Secretariat
items: Evaluating the Performance of Local Governments in Kwara State Post-Supreme Court Electoral Enforcement
items: Phronetic Leadership and Public Values of Elected Local Government Officials: Its Implications for Ethical and Moral Standards
items: Implementation of Counter-Radicalization Policy Through Online Media at the Security Intelligence Directorate of the Central Sulawesi Regional Police
items: Implementation of Digital-Based Public Service Policies at The Metro Jaya Police Directorate of Intelligence and Security: A Study of Online Police Record Certificates
items: Public Perception of the Performance of SAMSAT Jambi City: SEM-PLS Analysis on the Quality of Motor Vehicle Tax Services Based on SERVQUAL
items: Women Representation and Affirmative Action in Nigerian Politics: A Study of The Fourth Republic (1999-2023)
items: Relationship of Work Quality, Quantity, Timeliness, Effectiveness, and Independence on Public Service Performance in Kampong Trabaek District Administration, Prey Veng Province, Cambodia
items: The Role of Government Policy in Responding to Climate Change: A Literature Review
items: Effectiveness of Decentralized Administration Management in Cambodia: A Comprehensive Review
items: Effectiveness of Public Service Delivery from One Window Service Office: A Comprehensive Review
items: Ideological Discourse: Based on Subjective Conditions Towards Objective Consciousness of Intellectuals Understanding Reality Sociological Perspective of Knowledge
items: Effectiveness of the 2020 Village Fund Direct Cash Assistance Program in West Kawangkoan District Minahasa Regency
items: The Role of the Government in Waste Management in Bahodopi District
items: Electronic Payment: A Determinant of Tax Revenue Generation in Nigeria
items: Ecological Policy Implementation: Thematic Village Program to Address Slum Area Issues in Malang City
items: The Linguistic Turn and Deliberative Development of Public Administration
items: Policy and Politics of Preference of Admin Cadre in the Bangladesh Civil Service: Consequences
items: Evaluation of Services and Responses to Sexual Violence Cases in Higher Education: A Systematic Review
items: Analysis of Factors Causing Stunting in Children Under Five and the Role of Socio-Economic Status in Pangkajene and Kepulauan Regency: A Systematic Review
items: Strategy for Implementing Performance Architecture in the Performance Accountability System of Government Agencies (SAKIP) in Central Sulawesi

Social Forestry And Poverty Alleviation In Sigi
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description: Most communities living in the Forest Estate are poor. This condition is caused by limited access to forest resources. Access restriction is claimed to be a way to reduce deforestation and land degradation allegedly caused by illegal community activities. The government, through the Social Forestry (SF) Program, aims to protect the forest while providing welfare to the community. This research attempts to explore in more depth how SF contributes to the welfare of communities living in forest areas in Sigi Regency, especially in the Community Forest Scheme in the Uyu Singgani Forest Farmer Group (FFG) of Sigimpu Village, Palopo Subdistrict and the Village Forest Scheme in the Integrated Village Forest Management Institution (VFMI) of Oo Village, Kulawi Selatan Subdistrict. The method used was Qualitative with a case study approach. Data was collected through observation, survey, and in-depth interviews. The results showed that the communities in both villages were in the prosperous category. However, the contribution of the SF program to community income is actually fairly low, especially in the HKm area. This is because land tenure is not owned by group members but by people outside the village. Meanwhile, the group business that was formed has not been consistent in carrying out production activities so it has not been enough to provide economic benefits to the community.
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creator: Intam Kurnia
creator: Mohammad Irfan
creator: Fiki Ferianto
creator: Aldi
creator: Abd Azis Fahrial
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 249
ending page: 263
doi: 10.22487/233xp295

EVALUATION OF BUDGET EFFICIENCY POLICY ON TRAINING PROGRAMS AT THE CLASS A MANPOWER TRAINING CENTER UPTD OF NORTH SULAWESI PROVINCE
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description: The budget efficiency policy under Presidential Instruction No. 1 of 2025 threatens the sustainability of vocational training programs at regional training centers (BLK UPTD), particularly at the Class A UPTD Vocational Training Center of North Sulawesi Province (BLK Bitung), the only active government-run training institution in the region. This study aims to evaluate the implementation and impact of the budget efficiency policy on training program quality and to formulate strategies for sustaining the institution. A qualitative case study approach was employed through in-depth interviews, observation, and documentation review, analyzed using an integrated model combining Dunn's (2018) criteria, Stufflebeam's (1971) CIPP framework, Van Meter & Van Horn's (1975) implementation model, and Becker's (1993) human capital perspective. Results reveal that a 6.75% budget cut with only 65% actual realization led to 61.7% dependency on national budget funds and 48.5% of participants lacking access to competency certification, with four of six Dunn criteria rated low. The absence of functional civil servant instructors does not stem from budget cuts per se, but reflects the actual structural reality of unfilled functional positions within the BLK. The study concludes that BLK Bitung is in a state of pseudo-resilience—appearing statistically functional yet structurally fragile—necessitating immediate civil servant instructor recruitment, APBD revitalization, and reformulation of funding mechanisms.
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creator: Richie Sumakul
creator: Fanley N Pangemanan
creator: Maxi Egeten
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 327
ending page: 337
doi: 10.22487/9xvach11

Evaluation Of The Implementation Of The Decent Housing Assistance Policy In Minahasa Regency North Sulawesi Province
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description: The housing assistance program is a government program aimed at repairing uninhabitable houses. This program aims to improve the welfare of the poor. The assumption is that with the availability of livable housing, the poor can concentrate more on earning a living for their families. Poverty Severity data released by the North Sulawesi Statistics Agency (BPS) in 2024 shows that Minahasa Regency is at the top with a figure of 0.41%, followed by Talaud Islands Regency at 0.28% and Bitung City at 0.25%. In 2018, the Minahasa Regency government issued a policy on housing assistance through Regent Regulation Number 22 of 2018. However, in reality, this policy was only implemented in 2023. In the following year and until 2025, housing assistance was no longer implemented. This policy turned out to be direct assistance from the Indonesian Ministry of Social Affairs in that year. Field observations revealed that this program was highly beneficial for the recipients, effectively targeting them, and operating as expected. This means that families who previously lacked adequate housing were finally able to own homes through this program. The reality on the ground is that many extremely poor families in Minahasa Regency are still in dire need of their own, decent homes. Therefore, the government is strongly encouraged to continue this affordable housing assistance program.
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creator: Femmy C, M, Tasik
creator: Michael Mamentu
creator: Rares Rares
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 286
ending page: 292
doi: 10.22487/82zwbw85

TRIPARTITE COLLABORATION BETWEEN TVRI, KPU, AND BAWASLU IN ACCOUNTABILITY IN THE IMPLEMENTATION OF THE 2024 REGIONAL ELECTIONS
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description: The simultaneous 2024 Regional Election (Pilkada) in North Sulawesi faced complex challenges of accountability, transparency, and integrity across an archipelagic region with 15 regencies/cities where 320 violation reports were recorded. This study aims to analyze the tripartite collaboration model among TVRI North Sulawesi, KPU North Sulawesi Province, and Bawaslu North Sulawesi Province in strengthening accountability of the 2024 Pilkada. A qualitative case study approach was employed using Emerson and Nabatchi’s (2015) Collaborative Governance Regime (CGR) framework and Rhodes’s (1997) Policy Network Theory, conducted during August–December 2024 through in-depth interviews with key informants and documentation review, with data analysis following Miles and Huberman’s interactive model and triangulation for validity. Results show that tripartite collaboration functioned effectively despite the absence of a formal legal framework, anchored in resource interdependence awareness, internalized democratic culture, mutual trust, and commitment to shared goals, with a triangular interdependence pattern creating intrinsic incentives for collaboration that produced a voter participation rate of 76.8%, surpassing the national average. It is concluded that a flexible institutionalization approach combining informal flexibility with selective formalization in critical aspects is needed to ensure collaboration sustainability in future elections, while contributing a triangular interdependence model to the collaborative governance literature in the Indonesian context
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creator: Mineshia Lesawengen
creator: Burhan Niode
creator: Fanley N Pangemanan
creator: Daud M, Liando Liando
creator: Johny P, Lengkong
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 293
ending page: 299
doi: 10.22487/6pfwkf60

Elite Power and Development Politics: An Analysis of Local Power Structures and Social Change in Indonesia
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description: Development is not only understood as a process of economic growth and physical infrastructure expansion, but also as a political and social process shaped by power relations among various actors within society. This article aims to analyze the structure of elite power in the dynamics of local development politics and its implications for development policy and social change in Indonesia. This study employs a qualitative approach with a descriptive analytical design through a literature review of various academic sources related to political elites, local power structures, and development politics. The analysis applies elite theory to explain how elite groups occupy dominant positions in public decision making processes and control the distribution of development resources. The findings indicate that local power structures are formed through interactions among political elites, government bureaucracy, economic actors, and community leaders who develop both formal and informal power networks, such as political patronage and patron client relationships. These conditions often lead to the phenomenon of elite capture, which can influence development policies and potentially reinforce social inequality. Therefore, more inclusive and participatory development policies are necessary to promote fair and sustainable social change in society
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creator: Surahman Cinu
creator: Elfina Fina
creator: Dedi Mahyudin Syam
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 277
ending page: 285
doi: 10.22487/nnfhgw65

Stakeholder’s Perception of Participation in Community Forest Program in Sigi Regency
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description: Efforts to preserve forests while improving community welfare have been undertaken by the Government through the Social Forestry Program. Community Forestry (Hutan Kemasyarakatan, or HKm) is one of the schemes established under this program. HKm is considered a breakthrough in increasing community participation in forest management. However, this view has also faced challenges from various parties, as the participation carried out so far has been superficial. This study aims to identify and explore the tendencies of actors' perceptions regarding participation in HKm and its influence on program realization and inter-actor relationships. The method used is descriptive qualitative, with data collected through observation, documentation, and in-depth interviews. This study finds that all stakeholders consider public participation in the HKm program important. However, Village Governments and Field Facilitators argue that the level of public involvement is highly influenced by the human resource capacity and personal orientation of the field implementers themselves.
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creator: Fiki Ferianto
creator: Rahmat Hidayat
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 264
ending page: 276
doi: 10.22487/3c6tn883

Analysis Of The Implementation Of Certification Policy In Improving The Competence Of Elementary School Teachers In Poso District, North City, Poso Regency
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description: Studies This analyze Implementation Policy Certification In Increase Competence of Teaching Staff Elementary Schools in the District North Poso City Regency Poso With use approach studies case qualitative through interview in-depth , observation field , and analysis documents , findings show that For Source Power human and infrastructure available but need improvement in skills whereas disposition and structure bureaucracy can categorized walk Enough Good whereas For communication walk not enough good . In terms of overall , implementation Policy Certification In Increase Competence of Teaching Staff Elementary Schools in the District North Poso City Regency Poso can categorized walk Enough good . Study This recommend to maximize management certification for school teachers base in the District North Poso City is needed especially socialization funds to schools
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creator: Moh Rusli
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 320
ending page: 326
doi: 10.22487/mbsdja28

Policy Strategies of the Ministry of Home Affairs in Enhancing the Competence of Civil Servants
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description: Civil servants play a crucial role in achieving effective, adaptive, and citizen-oriented governance. However, competencies of civil servants in the Ministry of Home Affairs remain insufficiently relevant and reliable due to unmet technical, managerial, sociocultural, and governmental standards, as well as the absence of an integrated system for competency mapping and development in human resource planning. This policy paper proposes a strategic framework to strengthen ASN competencies in Kemendagri using Bardach’s analytical framework, based on technical feasibility, economic and financial possibility, political viability, and administrative operability. Three policy alternatives were identified: (1) integration of Corporate University and Talent Management development, (2) collaboration through micro-credential and job certification programs, and (3) strengthening an integrated competency mapping and gap analysis system. Based on interview results, the first alternative was assessed as the most feasible and comprehensive. This policy addresses the root problem by establishing an integrated, efficient, and sustainable competency development system. Its implementation requires a Minister of Home Affairs Regulation governing Corporate University and Talent Management to ensure clear governance, coordination, and operational guidelines. The integration is expected to enhance competency relevance and reliability, support data-driven human resource management, and develop professional, adaptive, and high-performing civil servants aligned with Smart Governance and national bureaucratic reform.
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creator: Chandra Varenda Yoga
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-19
publication date: 2025-12-19
starting page: 235
ending page: 248
doi: 10.22487/59cfr924

The Relationship Between Service Quality and Public Satisfaction of Service Users at the Regional Education Office of North Sulawesi Province
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description: Good and quality public services are one indicator of the government's success in improving public welfare. The Regional Education Office of North Sulawesi Province, as one of the regional government administrators, plays a crucial role in providing quality public services to the community. However, there are still complaints from the public regarding the quality of services provided, such as unclear procedures, the behavior of individuals seeking profit, and poor service timeliness. This study aims to analyze the relationship between service quality and public satisfaction at the Regional Education Office of North Sulawesi Province. The research method used is quantitative with a cross-sectional study design, involving 363 respondents who are service users at the Regional Education Office of North Sulawesi Province. The results showed that the majority of respondents (50.1%) assessed the service quality as "Good", but there were still 49.9% of respondents who assessed the service quality as "Sufficient" or "Poor". Public satisfaction was also polarized, with 52.3% of respondents feeling "Satisfied" and 47.7% feeling "Not Satisfied." A Chi-Square test showed a significant relationship between service quality and public satisfaction (p=0.000). This study concluded that service quality plays a crucial role in shaping public satisfaction, but there is still room for improvement in service quality, particularly in enhancing the ability of government officials to provide better services and meet public expectations.
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creator: Aurelia C. Ering
creator: Joyce J Rares
creator: Femmy Tasik
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-20
publication date: 2025-12-20
starting page: 189
ending page: 196
doi: 10.22487/6vffc465

Implementation of the Electronic Based Government System (SPBE) to Achieve Good Governance in the General Bureau of the North Sulawesi Regional Secretariat
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description: This study aims to analyze the implementation of the Electronic-Based Government System (ESBS) in the General Bureau of the Regional Secretariat of North Sulawesi Province in realizing good governance. The research method used is a qualitative case study approach, involving in-depth interviews with key informants, field observations, and analysis of related documents. The results of the study indicate that the implementation of ESBS in the General Bureau has been running well, but still faces several obstacles, such as the digital competency gap between employees, unstable internet network infrastructure, some employees' resistance to change, and imperfect system integration. This study found that the communication of ESBS policies in the General Bureau is quite effective, but still requires strengthening consistency and simplification of technical instructions. Human resources and infrastructure are available, but still need to improve employee digital competency and internet network stability. The disposition or attitude of implementers is positive, but there is still resistance from some employees. The bureaucratic structure is clear, but still requires system integration between regional institutions. This study concludes that the implementation of ESBS in the General Bureau of the Regional Secretariat of North Sulawesi Province is moving in the right direction, but requires strengthening aspects of internal communication, improving employee digital competency, infrastructure stability, and system integration between regional institutions to achieve optimal implementation. The recommendations of this research are to improve employee digital competence, improve internet network infrastructure, increase system integration, and strengthen employee commitment in implementing SPBE.
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creator: Geraldo R, Wokas
creator: Very Y Londa
creator: Johny R.E. Tampi
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-20
publication date: 2025-12-20
starting page: 181
ending page: 188
doi: 10.22487/nrz1m548

Evaluating the Performance of Local Governments in Kwara State Post-Supreme Court Electoral Enforcement
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description: In Nigeria’s federal system, the local government tier has historically functioned under severe structural and political subordination, largely due to its entanglement with state-level controls. Despite constitutional provisions, decades of practice saw the widespread use of unelected caretaker committees, eroding democratic legitimacy and service delivery at the grassroots. Responding to growing public discontent and judicial activism, the Supreme Court in 2023 ruled that state governments must conduct proper local government elections or risk forfeiture of federal allocations. This judgment marked a watershed moment for local governance reform. However, one year after the enforcement of this autonomy, the actual impact remains contested. While elected officials now occupy local councils, widespread concerns persist about whether this structural shift has translated into meaningful administrative independence, fiscal transparency, or improved responsiveness. This study addresses this gap by examining how local governments in Kwara State specifically in Ilorin Metropolis, Offa, and Moro LGAs have fared since the reforms. Using a mixed-methods approach, the study gathered both qualitative and quantitative data from 400 respondents, including the general populace and local/state officials. Findings indicate significant perceptual differences regarding the fairness of elections and the autonomy in fiscal matters, while broader governance outcomes are viewed similarly across groups. The analysis reveals that structural reforms, while symbolically important, are insufficient without complementary measures such as institutional safeguards, civic oversight, and electoral transparency. The paper concludes by recommending legal and administrative reforms that deepen autonomy, promote fiscal accountability, and strengthen citizen engagement to ensure that electoral legitimacy is matched by functional and developmental governance at the grassroots.
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creator: Mohammed Idris Danjuma
creator: Abdullahi, Abdulkarim Birogi.
creator: Emmanuel O. Lambe
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-08-31
publication date: 2025-08-31
starting page: 125
ending page: 139
doi: 10.22487/axegmf06

Phronetic Leadership and Public Values of Elected Local Government Officials: Its Implications for Ethical and Moral Standards
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description: In an era where effective governance demands more than administrative acumen, this study investigates the pivotal role of phronetic leadership in fostering ethical and moral standards among elected local government officials in Zambales, Philippines. Phronetic leadership emerged as a crucial paradigm, emphasizing the cultivation of practical wisdom in decision-making processes. This study explored the relationship between phronetic leadership and public values among elected local government officials in Zambales, Philippines, to enhance ethical and moral standards in governance. Employing a descriptive-correlational research design with 156 respondents, the researchers used a structured questionnaire to analyze phronetic leadership and public values among local government officials. Descriptive and inferential statistics were used to analyze the collected data using SPSS 29. Findings revealed that elected local government officials consistently practice creating shared context, communicating the essence and equity and fairness, while grasping the essence, exercising political power, and fostering political wisdom; they also face challenges in maintaining moral clarity under pressure and in promoting structural equity. Although public values such as justice and service orientation were strongly upheld in practice, weak correlations were found between individual phronetic leadership traits and specific governance outcomes. The analysis showed that leadership traits alone did not strongly influence public values in governance. This means that a more complete approach to governance is needed. This approach should focus on ethical leadership but also include support from institutions, citizen involvement, and the ability to respond to complex social and political issues.
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creator: Imelda Soriano
rights: Copyright (c) 2026 Journal of Public Administration and Government
date: 2026-05-30
publication date: 2026-05-30
starting page: 300
ending page: 319
doi: 10.22487/mv2ybw48

Implementation of Counter-Radicalization Policy Through Online Media at the Security Intelligence Directorate of the Central Sulawesi Regional Police
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description: This study aims to analyze the implementation of counter-radicalization policies through online media by the Directorate of Security Intelligence, Central Sulawesi Regional Police. The research is motivated by the increasing spread of radical ideologies through digital platforms utilized by extremist groups such as Mujahidin Indonesia Timur (MIT). Using a qualitative approach and a case study method, the research explores the effectiveness, challenges, and strategies of implementing counter-radicalization policies within Ditintelkam Polda Central Sulawesi. The analysis is based on George C. Edwards III’s policy implementation theory, which emphasizes four key variables: communication, resources, disposition, and bureaucratic structure. Supporting frameworks include the Policy Network, Change Management, and Evidence-Based Policy theories. The findings reveal that the implementation of counter-radicalization policies through online media remains suboptimal due to limited inter-agency coordination, insufficient digital human resources, and low community engagement. Nevertheless, ongoing efforts to strengthen cross-sector collaboration and enhance the digital capacity of security officers indicate positive progress toward more effective policy outcomes. This research contributes both academically and practically to the development of digital-based counter-radicalization strategies in Indonesia.
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creator: Iwan
creator: Mohamad Irfan Mufti
creator: Mustainah
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-19
publication date: 2025-12-19
starting page: 146
ending page: 153
doi: 10.22487/4x4fpw40

Implementation of Digital-Based Public Service Policies at The Metro Jaya Police Directorate of Intelligence and Security: A Study of Online Police Record Certificates
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description: This research aims to analyze the implementation of digital public service policy in issuing Police Record Certificates (SKCK) at the Directorate of Intelligence and Security (Ditintelkam) of the Jakarta Metropolitan Police (Polda Metro Jaya). The Online SKCK service is a digital innovation initiated by the Indonesian National Police to enhance public service quality by promoting faster, more transparent, and accountable processes through the Super App Presisi POLRI application. This study employs a qualitative descriptive approach using in-depth interviews, observations, and document analysis with relevant stakeholders. Data were analyzed based on George C. Edwards III’s policy implementation theory, which consists of four variables: communication, resources, disposition, and bureaucratic structure. The findings reveal that the implementation of the Online SKCK policy at Polda Metro Jaya is not yet optimal. The main obstacles include insufficient public dissemination, limited human resource capacity in digital access, and weak inter-agency coordination. Nevertheless, there is a strong institutional commitment to improve the system through infrastructure enhancement, personnel capacity development, and information system integration. This study provides strategic recommendations to strengthen coordination, expand outreach, and improve the overall effectiveness of digital public service delivery within the police institution.
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creator: Caroline Yulia Kusuma
creator: Nuraisyah Ambo
creator: Abdul Rivai
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-20
publication date: 2025-12-20
starting page: 154
ending page: 161
doi: 10.22487/ccnym613

Public Perception of the Performance of SAMSAT Jambi City: SEM-PLS Analysis on the Quality of Motor Vehicle Tax Services Based on SERVQUAL
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description: Public services are a real reflection of the quality of governance which plays a role as the main indicator of the country's success in fulfilling the basic rights of its citizens. In the context of regional autonomy, improving the quality of public services is a strategic aspect to strengthen the legitimacy of the government and build public trust in public institutions . This study aims to analyze public perception of the quality of Motor Vehicle Tax payment services at SAMSAT Jambi City using the SERVQUAL model which includes five main dimensions, namely tangibles, reliability, responsiveness, assurance and empathy. The research method uses a quantitative approach with the Structural Equation Modeling–Partial Least Squares (SEM-PLS) analysis technique based on questionnaire data from taxpayers who have paid motor vehicle taxes. The results of the study show that all dimensions of SERVQUAL are proven to be valid and reliable and have a positive and significant influence on the quality of public services. These findings confirm that the reliability, responsiveness, assurance, and empathy of officers are the dominant factors that shape the public's positive perception of the performance of motor vehicle tax payment services at SAMSAT Jambi City. Empirically, this study concludes that improving the quality of public services needs to be directed at strengthening the professionalism of servant workers, developing empathy and interpersonal communication, and optimizing service facilities that support the creation of responsive, effective, and community satisfied public services.
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creator: M. Reyhan Aditia
creator: Arrisy Jorgi Sutan
creator: Alva Beriansyah
creator: Hapsa
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-20
publication date: 2025-12-20
starting page: 173
ending page: 180
doi: 10.22487/pq5kwx53

Women Representation and Affirmative Action in Nigerian Politics: A Study of The Fourth Republic (1999-2023)
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description: Nigeria is one of the countries in Africa with the lowest number of women's representation in politics, despite having a 35% Affirmative Action. Women in Nigeria make up about half of the population and about 51 percent of voters during elections, but in terms of women's representation in the Fourth Republic (1999-2023), it remains low. This study examines the challenges affecting the effective implementation of the 35% Affirmative Action in Nigeria. The research adopted feminism as a theoretical framework and reviews some related literature that are in line with women in politics. The research utilized a combination of survey methods to collect primary quantitative data and secondary research to analyze existing information. The findings revealed that high illiteracy levels among women, cultural and religious beliefs, poverty, and negative perception of women in politics were the major challenges to the effective implementation of the National Gender Policy of 35% Affirmative Action. The paper recommended the need for a gender quota system with constitutional backing and public enlightenment programmes.
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creator: Timothy Onimisi
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-19
publication date: 2025-12-19
starting page: 210
ending page: 219
doi: 10.22487/e1j51036

Relationship of Work Quality, Quantity, Timeliness, Effectiveness, and Independence on Public Service Performance in Kampong Trabaek District Administration, Prey Veng Province, Cambodia
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description: This study looks into the variables affecting public service performance (PSP) in Kampong Trabaek District Administration, Prey Veng Province, Cambodia. Although district-level public service delivery is essential to good governance, it continues to face obstacles like inefficiency, corruption, and a lack of funding. Work quality (WQ), work quantity (WT), timeliness (TI), effectiveness (EF), and independence (ID) are the five main dimensions that are examined in this study along with how they interact with PSP. This study aims to explore the current status of PSP in Kampong Trabaek District Administration and to investigate the relationship between WQ, WT, TI, EF, and ID in shaping PSP within Kampong Trabaek District Administration, Prey Veng Province, Cambodia. To systematically investigate these relationships, data were gathered from 91 district administration stakeholders and employees using a quantitative research design with descriptive and correlational analysis. The questionnaire in the form of Likert scale was the instrument used in this study. The results provide subtle insights into the roles that each dimension plays in PSP. Timeliness and independence showed a strong positive relationship with work quality, underscoring the value of high standards in encouraging responsiveness and accountability. Effectiveness and work quantity were found to be significantly correlated, highlighting the need for a balance between productivity and reaching desired results. Timeliness was found to be a crucial component that was closely related to every other aspect, highlighting its function in boosting public trust in government. Effectiveness was essential to guaranteeing fair service distribution and flexibility in times of emergency, while independence allowed local leaders to develop context-sensitive solutions but also revealed weaknesses in supervision and resource distribution. To sum up, this study emphasizes how crucial it is to take a comprehensive approach to …
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creator: Mardy Serey
creator: Michael J. Girao
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-07-04
publication date: 2025-07-04
starting page: 90
ending page: 99
doi: 10.22487/jpag.v7i2.1971

The Role of Government Policy in Responding to Climate Change: A Literature Review
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description: Climate change generates increasingly complex governance challenges, requiring a comprehensive understanding of the effectiveness of policies, instruments, and institutional dynamics that shape countries’ adaptive capacities. This study conducts a systematic review of research published between 2021 and 2025 to identify cross-contextual patterns regarding barriers and enablers of adaptation, policy approaches and instruments, policy effectiveness, and the political–institutional factors influencing climate policy outcomes. The search and selection process followed a rigorous SLR protocol, accompanied by thematic coding to map four major themes emerging from the reviewed articles. The synthesis indicates that adaptation barriers most frequently stem from governance fragmentation, regulatory ambiguity, limited institutional capacity, and the dominance of top-down approaches that overlook social vulnerability. Regarding policy instruments, Climate Action Plans, policy mixes, carbon taxes, Nature-Based Solutions, and adaptation finance mechanisms prove effective only when supported by robust institutional frameworks and cross-sectoral coordination. In many countries, integration between mitigation and adaptation within development policies remains weak, while technocratic approaches that prioritize infrastructure often create risks of the safe-development paradox and increase long-term exposure to climate hazards. Policy effectiveness is significantly shaped by socio-political dynamics such as partisanship, geopolitical interests, and the quality of public participation, which can either strengthen or weaken the legitimacy of climate policies. The synthesis underscores that successful climate governance requires stable legal and institutional frameworks, the integration of adaptation and mitigation, participatory and equity-oriented approaches, reliable technical instruments and data, as well as coordinated and sustained implementation. This study advances the understan…
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creator: Rina Wulandari
creator: Neng Mia Karlina
rights: Copyright (c) 2024 Journal of Public Administration and Government
date: 2025-08-31
publication date: 2025-08-31
starting page: 100
ending page: 124
doi: 10.22487/jpag.v6i3.1683

Effectiveness of Decentralized Administration Management in Cambodia: A Comprehensive Review
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description: Decentralization has emerged as a key governance reform strategy aimed at improving administrative efficiency, enhancing citizen participation, and promoting equitable development. In Cambodia, decentralization reforms initiated in the early 2000s sought to transfer authority, financial resources, and decision-making powers from the central government to subnational levels, including provinces, municipalities, districts, and communes. This literature-based study evaluates the effectiveness of decentralized administration management in Cambodia, focusing on institutional capacity, service delivery performance, and governance outcomes. Drawing on case studies, comparative analyses with Indonesia, the Philippines, and Vietnam, and established theoretical frameworks such as New Public Management (NPM) and SERVQUAL, the review identifies both achievements and persistent challenges. Findings indicate that while decentralized administration in Cambodia has contributed to improved local governance and greater responsiveness to community needs, its effectiveness remains constrained by limited institutional capacity, infrastructural deficiencies, and the persistence of informal practices and corruption. The Kampong Speu Province case study illustrates how local governments have made progress in service accessibility and citizen engagement but continue to struggle with inefficiencies, uneven service quality, and weak accountability mechanisms. Comparative insights suggest that successful decentralization depends on robust institutional support, technological integration, and strong anti-corruption frameworks. This review concludes with policy recommendations aimed at strengthening human resource capacity, investing in digital infrastructure, enforcing transparency and accountability, and enhancing citizen participation in local governance. By addressing these areas, the Cambodian government can improve the functionality of decentralized administration and ensure more effective…
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creator: Punleu Yin
creator: Mardy Serey
creator: Chhunkry Hour
creator: Vuthy Chem
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-07-04
publication date: 2025-07-04
starting page: 75
ending page: 89
doi: 10.22487/jpag.v7i2.1999

Effectiveness of Public Service Delivery from One Window Service Office: A Comprehensive Review
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description: One Window Service Office (OWSO) plays a crucial role in delivering essential public services to local residents. The OWSO, which located in all districts and municipal within the provinces, aims to facilitate efficient service provision by eliminating redundant procedures and ensuring that citizens receive timely assistance. The office integrates a wide range of administrative tasks, including business registration, land management, tax collection, and civil documentation, under a unified system designed to minimize bureaucratic hurdles. This review aims to explore the extent to which the OWSO in Cambodia has contributed to improved governance and enhanced citizen engagement. This study adopts a qualitative case study approach to examine the effectiveness of public service delivery at OWSO in districts and municipal of Cambodia. By focusing on the OWSO, the study provides a detailed understanding of institutional practices, challenges, and outcomes related to public service delivery. A comprehensive review of secondary data was conducted to gather information on the establishment, objectives, and implementation of the Bavet OWSO. As results, this review indicate that while the OWSO has successfully simplified administrative procedures and improved service accessibility, its effectiveness is hindered by inadequate staffing, limited technological integration, and inconsistent enforcement of standardized procedures. Comparative analyses with similar initiatives in Indonesia, the Philippines, and Vietnam reveal that more digitally advanced and institutionally supported OWSO models achieve higher levels of efficiency and user satisfaction. These comparisons underscore the importance of investing in digital infrastructure, strengthening institutional capacity, and implementing robust anti-corruption measures to maximize the benefits of one-stop service centers. Additionally, the review highlights the need for enhanced citizen engagement and service awareness to ensure th…
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creator: Penh Prak
creator: Mardy Serey
creator: Chhunkry Hour
creator: Vuthy Chem
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-07-04
publication date: 2025-07-04
starting page: 61
ending page: 74
doi: 10.22487/jpag.v7i2.1998

Ideological Discourse: Based on Subjective Conditions Towards Objective Consciousness of Intellectuals Understanding Reality Sociological Perspective of Knowledge
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description: The sociology of knowledge examines how the subjective thoughts and ideological backgrounds of intellectuals influence their perception and understanding of reality. Ideological biases often shape their analysis, creating a gap between perceived and objective truth. This study aims to explore how these subjective conditions affect the ability of intellectuals to attain objective consciousness and the development of scientific knowledge within the framework of the sociology of knowledge. Employing a phenomenological qualitative approach, the research captures perceptions through interpretive analysis, drawing on the theories of Karl Mannheim and Clifford Geertz to analyze the interaction between cultural systems, ideology, and knowledge construction. The findings reveal that ideological influences significantly shape how intellectuals interpret facts and social phenomena, often leading to partial or biased understandings that hinder objectivity. The sociology of knowledge serves as a crucial tool in unveiling these subjective influences, encouraging self-awareness among researchers regarding their social and cultural conditioning. The conclusion emphasizes that achieving objective consciousness necessitates an awareness of the social and ideological factors that shape perceptions. The discipline offers vital insights into the relationship between subjective beliefs and objective realities, advocating for reflexivity and contextual understanding in scientific inquiry to foster a more accurate and comprehensive grasp of social phenomena.
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creator: Surahman Surahman
creator: Hajir Bahrun Maula
creator: Nanang Wijaya
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-06-15
publication date: 2025-06-15
starting page: 51
ending page: 60
doi: 10.22487/jpag.v7i1.2003

Effectiveness of the 2020 Village Fund Direct Cash Assistance Program in West Kawangkoan District Minahasa Regency
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description: Direct Cash Assistance is a program issued by the government in the form of direct cash assistance or cash assistance. Direct Cash Assistance was created to ease the burden on people affected by the Covid 19 Pandemic. This study aims to analyse the effectiveness of the 2020 Village Fund Cash Assistance Program in West Kawangkoan District. This study uses the theory of effectiveness from Edy Sutrisno, which includes the following indicators: Programme Understanding, On Target, Timeliness, Goal Achievement, and Real Change. This research uses qualitative research methods with descriptive explanations, involving 13 informants consisting of 5 village heads, sub-district heads, and 7 community members. The results of this study show that the government has not optimised the data collection process. There are community members who fulfil the criteria as recipients of Direct Cash Assistance who are not recorded as recipients. The data collection process was not on target, as the government was still selective in data collection. In addition, the timing of the distribution of Direct Cash Assistance was ineffective. The distribution was delayed due to delays in the disbursement of the Village Fund. On the positive side, the Direct Cash Transfer had a favorable impact on people's lives during the Covid-19 Pandemic, helping to reduce the cost of living, although the impact was temporary.
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creator: Boby Menly Enjoi Sondakh
creator: Johny P. Lengkong
creator: Grace J. Waleleng
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-05-29
publication date: 2025-05-29
starting page: 40
ending page: 50
doi: 10.22487/jpag.v7i1.1965

The Role of the Government in Waste Management in Bahodopi District
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description: In Bahodopi District, rapid population growth and expanding industrial activities have led to a significant accumulation of waste, revealing shortcomings in infrastructure and public awareness despite the existence of regulations. This study aims to examine how the local government addresses waste management by applying two conceptual frameworks, namely the dynamic aspect and the regulatory aspect, along with the facilitator concept by Ryas Rasyid. Using a qualitative method with a descriptive approach, data were collected through interviews and observations involving officials from the Morowali District Government, the Bahodopi Sub-District Government, the village governments of Keurea and Labota, as well as members of the local community, supported by relevant reports and documents. The findings indicate that government actions are often reactive, occurring only during emergencies or periods of increased public attention, while Regional Regulation No. 5 of 2017 has not been implemented effectively. Major obstacles include inadequate waste management facilities, limited transport fleets, and low public awareness. This study is expected to contribute to the literature on waste governance by local governments in mining areas such as Morowali District.
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creator: Yunus
creator: Irawati
creator: Sisrilnardi
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-05-29
publication date: 2025-05-29
starting page: 28
ending page: 39
doi: 10.22487/jpag.v7i1.1970

Electronic Payment: A Determinant of Tax Revenue Generation in Nigeria
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description: This study seeks s to ascertain the effect of E-payment on Tax revenue generation in Nigeria, using Federal Inland Revenue Service (FIRS) as unit of analysis. Open Innovation theory it has been used to underpin the study. Sequential mixed method is employed and adopted; data were generated from both primary and secondary sources; descriptive and inferential statistics were used with the aid of SPSS version 23.0. It has been discovered that e-payment has positive and significant relationship with revenue generation of Federal Inland Revenue Service in Nigeria. This indicates that FIRS use electronic means in collecting revenue such credit cards i.e master card, visa card and verve card, and point of sale (POS) etc. Consequently, the study recommends that FIRS should to maintain the existing processes of e-payment of revenue such as credit cards; master card, verve card and visa card, and come up with advance additional initiative for revenue generation such as application software, which taxpayers can download and use in paying their entitlement/taxes. This would strengthen e-payment conveniences, viability, reliability, and above all FIRS reputation.
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creator: Yahaya Saadu
creator: Muhammad Inuwa Danmalam
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-05-29
publication date: 2025-05-29
starting page: 15
ending page: 27

Ecological Policy Implementation: Thematic Village Program to Address Slum Area Issues in Malang City
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description: Population density in Malang City causes various problems, one of which is slum areas. To overcome these problems, the Malang City Government issued a Thematic Village Program policy. This study aims to analyze the implementation of the Thematic Village Program through an ecological policy implementation model. The method used is qualitative through literature study. This study shows that ecological factors are indeed the main reason for the policy. The Thematic Village Program in Malang City is one of the programs that is in accordance with the concept of ecological policy, where the program aims to increase development, economy, and welfare, while still preserving the environment/overcoming environmental problems faced. In the context of implementation, the interaction of collaborating actors plays their respective roles in supporting the realization of policy objectives. The conclusion in this study is that although the formation of thematic villages has succeeded in reducing urban slum areas, other obstacles/challenges faced are related to the sustainability of the Thematic Village development. Therefore, the government and collaborating actors can initiate follow-up programs to maintain the sustainability of the Thematic Village Program.
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creator: Bhakti Gusti Walinegoro
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-05-29
publication date: 2025-05-29
starting page: 1
ending page: 7
doi: 10.22487/jpag.v7i1.1747

The Linguistic Turn and Deliberative Development of Public Administration
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description: This article examines the paradigmatic shift known as the linguistic turn within the field of public administration, exploring its profound implications for both theory and practice. Originating from philosophical discourse, the linguistic turn challenges traditional positivist approaches by foregrounding language and discourse as central to understanding administrative processes and outcomes. Through a comprehensive review of literature, this paper elucidates how this theoretical shift has reshaped the landscape of public administration. The study investigates the history and impact of linguistic theories on administrative practices, highlighting the emergence of discursive strategies in policy formulation, implementation, and evaluation. It critically analyzes how language constructs realities, shapes bureaucratic interactions, and influences policy effectiveness. Moreover, the deliberative development reveals how policy issues are framed through narratives and metaphors, influencing policy outcomes, highlights the importance of inclusive and rational deliberation in democratic legitimacy, advocating for participatory decision-making processes, and addresses the practical challenges of implementing inclusive deliberation in diverse societies, emphasizing accessibility and respectful dialogue. By integrating insights from linguistics, philosophy, and public administration, it argues for a more nuanced approach that acknowledges the linguistic dimensions of governance, promoting participatory, transparent, and equitable policy-making. The article suggests avenues for future research and practical implications for enhancing administrative effectiveness in diverse socio-political contexts.
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creator: Sharon Mendoza-Dreisbach
creator: Jeconiah Dreisbach
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-05-29
publication date: 2025-05-29
starting page: 8
ending page: 14
doi: 10.22487/jpag.v7i1.1885

Policy and Politics of Preference of Admin Cadre in the Bangladesh Civil Service: Consequences
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description: Bangladesh's administrative cadre implements government policies and projects, giving them significant power. Administrative cadre preference throughout several sectors depletes specialised expertise in education, healthcare, construction, agriculture, and livestock. This study aims to improve understanding of the Bangladesh Civil Services (BCS) administrative and technical cadres' differing concerns and their societal and national ramifications. The researcher conducted a qualitative interview-based study to address these concerns. Compared to the administrative cadre, the technical cadre is demotivated by long promotion processes, limited fringe benefits, lost status, and poor working conditions. This study suggests that the BCS admin cadre's dominance hurts public administration efficiency and effectiveness.
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creator: Mohammad Razaul Karim
rights: Copyright (c) 2025 Journal of Public Administration and Government
date: 2025-12-20
publication date: 2025-12-20
starting page: 220
ending page: 234
doi: 10.22487/0na4d789

Evaluation of Services and Responses to Sexual Violence Cases in Higher Education: A Systematic Review
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description: Sexual violence in higher education institutions is a global issue requiring effective services and response mechanisms to protect victims and ensure accountability. This systematic review aims to evaluate policies, victim support services, reporting mechanisms, and the effectiveness of institutional responses in addressing sexual violence cases. Using a systematic literature review (SLR) approach on articles published between 2018 and 2023, the review identifies gaps in implementation, inconsistent support systems, and a lack of survivor-centered approaches. This study highlights the need for strategic measures to improve institutional responses, ensure victim protection, and foster a safe and inclusive campus environment.
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creator: Dwi Rahmayani
creator: A.M Rusli
creator: Suhardiman Syamsu
rights: Copyright (c) 2024 Journal of Public Administration and Government
date: 2024-12-19
publication date: 2024-12-19
doi: 10.22487/jpag.v6i3.1680

Analysis of Factors Causing Stunting in Children Under Five and the Role of Socio-Economic Status in Pangkajene and Kepulauan Regency: A Systematic Review
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description: Stunting, a chronic condition of impaired growth and development in children under five, remains a pressing public health concern, particularly in Pangkajene and Kepulauan Regency, Indonesia. This systematic review aims to identify and analyze the factors contributing to stunting among children under five and to evaluate the role of socio-economic status in its prevalence. Using a structured methodology, peer-reviewed articles published between 2017 and 2024 were sourced from databases such as PubMed, Scopus, and Google Scholar. The findings reveal that stunting is multifactorial, with key determinants including inadequate maternal nutrition, suboptimal breastfeeding practices, poor dietary diversity, limited access to healthcare services, and recurrent infections. Socio-economic status emerged as a critical factor influencing these determinants, as low income and education levels often exacerbate inadequate nutritional intake and healthcare access. This review underscores the importance of multi-sectoral interventions that address socio-economic disparities, improve maternal and child nutrition, and strengthen healthcare services. Insights from this study contribute to evidence-based policy formulation aimed at reducing stunting and improving child health outcomes in the region.
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creator: Nurhalilah
creator: Rabina Yunus
creator: A.M Rusli
rights: Copyright (c) 2024 Journal of Public Administration and Government
date: 2024-12-19
publication date: 2024-12-19
doi: 10.22487/jpag.v6i3.1682

Strategy for Implementing Performance Architecture in the Performance Accountability System of Government Agencies (SAKIP) in Central Sulawesi
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description: Performance architecture is a critical field within information technology that helps organizations design, implement, and optimize technology in alignment with their business objectives. Every organization relies on various information systems to support its operational functions, and performance architects play a vital role in enhancing the efficiency and effectiveness of organizational performance. This study employs a qualitative research methodology, utilizing literature, regulatory, and policy data, alongside the analysis of the written or spoken words of stakeholders, to assess the application of performance architecture within the Government Agency Performance Accountability System (SAKIP) in the public sector. Policy analysis is conducted by examining existing theories and regulations related to performance architecture in SAKIP and its implementation within the Central Sulawesi Government. From the analysis, it is clear that the strategy for implementing performance architecture in the Central Sulawesi Government plays a crucial role in improving government organization performance. This is evident in the adoption of the West Java Integrated Government Agency Performance Management (JAPATI) model, which has been adapted into the Central Sulawesi version, the Integrated Performance Accountability System (SALIARA). The SALIARA application is publicly accessible, allowing citizens to view the Governor’s performance, regional apparatus performance, and budget allocations. Based on the findings, the following steps are essential for the Central Sulawesi Provincial Government: formulate policies and strategies for implementing National Bureaucratic Reform, develop Integrated Performance Management Guidelines, create Performance Tree guidelines for cascading, alignment of Regional Development Planning, and Regional Apparatus Development Planning within the Central Sulawesi Provincial Government, formulate policies for Regional Apparatus and individual reward/puni…
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creator: Mappatoba Andi
rights: Copyright (c) 2024 Journal of Public Administration and Government
date: 2024-12-17
publication date: 2024-12-17
starting page: 154
ending page: 163
doi: 10.22487/jpag.v6i3.1567