Protracted Public Service Improvement at the Local Level: A Quest for Certification?. Journal of Public Administration and Government, [S. l.], v. 2, n. 2, p. 65–71, 2020. DOI: 10.22487/jpag.v2i2.107. Disponível em: https://jurnal.fisip.untad.ac.id/index.php/JPAG/article/view/107. Acesso em: 4 oct. 2025.