“Public Perception of the Performance of SAMSAT Jambi City: SEM-PLS Analysis on the Quality of Motor Vehicle Tax Services Based on SERVQUAL”. Journal of Public Administration and Government 7, no. 3 (December 20, 2025): 173–180. Accessed December 23, 2025. https://jurnal.fisip.untad.ac.id/index.php/JPAG/article/view/2420.